Global Supervisor of Vendor Management

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Global Supervisor of Vendor Management is part of the Global Vendor Management (VM) team within Business Information & Analytics (BIA).  This role is part of an outsourced team for an investment banking client of RRD. 

This position provides strategic oversight of a team of 4+ individuals in New York City and Phoenix, and indirect oversight of 14+ individuals in Chennai, India.  The Supervisor will assist in all areas of the acquisition and management of third-party information resources in support of our client’s Investment Banking division and other departments, including:

• Publications & subscriptions, including e-journals
• Databases
• Contracts
• Ad-hoc purchases 

Responsibilities:

• Drive efficiency while reducing overall spend on information resources
• Ensure compliance with the terms & conditions of subscription agreements 
• Provide management, coordination, and leadership for the Vendor Management team
  • North America team – direct leadership
  • Chennai team – indirect leadership
• Provide a single point of contact to direct all communication and feedback, including issue resolution and changes to requirements
• Continually analyze team performance.  When appropriate, propose and execute improvements to achieve desired outputs in a timely manner
• Conduct regular meetings with the client to provide updates and drive proactive communication
• Collaborate with global Vendor Management teams to increase efficiency and consistency
• Ensure team adheres to target Service-Level Agreement metrics
• Ensure timely execution of subscription and entitlement requests from the client
• Ensure accurate billing to cost centers, job numbers, and employees
• Oversight and contribution to the maintenance of accurate associated documentation for every contract
• Ensure accurate and timely capture of user inventory and costs within Inventory and Expense Management database (Optimize Spend)
• Coordinate login creation with vendors for clients’ access to third-party information resources
• Oversee end-to-end processing of invoices 
• Liaise with BIA Sourcing on upcoming renewals and new contracts
• Liaise with the BIA research teams on data/product strategy and selection, vendor related issues and processes, including reporting
• Demonstrate an awareness of IP (Copyright) law and understand its impact on Vendor Management
• Coordinate and complete special assignments from senior management
• Ensure documentation for Vendor Management team policy and procedures is kept current
• Offer mentorship and team building activities / programs to boost employee morale
• Provide performance reviews, goals setting and professional development programs for the team
• Complete general administrative tasks such as managing time-off and coverage 

Qualifications

Skills

• Excellent written and verbal communication
• Strong work ethic and client service skills
• Ability to work in a fast-paced, high-pressure, and deadline-driven environment
• Able to work independently and as part of a cross-functional team
• Maintain professional conduct and a positive attitude at all times
• Excellent prioritization and time management skills
• Excellent problem-solving skills
• Excellent attention to detail
• Proficiency with MS Office 

Experience

• Bachelor's degree in area of business preferred
• 5+ years of relatable experience
• Knowledge of business planning, and ability to build strong, cohesive, and high-performing teams
• Financial Services industry experience is preferred
• Knowledge of Optimize Spend or similar inventory management systems is preferred
• Experience with multi-industry databases and/or Publications & Subscriptions is preferred
• Experience working in research, especially generic research and knowledge of associated products is preferred

Additional Information

The national pay range for this role is $62,100 to $109,200 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. Th