Claims Team Lead Assistant - Liability | Must reside in LA

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?   

• Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.  

• Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.  

ARE YOU AN IDEAL CANDIDATE?  We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.  

PRIMARY PURPOSE OF THE ROLE To analyze complex or technically difficult general liability claims to determine benefits due; to work with high exposure liability claims involving litigation and rehabilitation; to ensure ongoing adjudication of claims within service expectations, industry best practices and specific client service requirements; to identify subrogation of claims and negotiate settlements; and to provide backup for team lead when out of the office.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE 

• • Serve as a technical lead responsible for managing complex and high-exposure general liability claims from investigation through resolution.

  • Provide oversight and expertise in liability analysis, litigation management, settlement negotiations, reserve management, and claim recovery efforts.

  • Ensure timely, accurate, and compliant claim handling while maintaining exceptional service to clients, claimants, and business partners.
  • Partner with attorneys, vendors, excess carriers, and internal stakeholders to drive effective and cost-efficient claim outcomes.
  • Monitor claim quality, documentation, reserve adequacy, and regulatory compliance throughout the claim lifecycle.
  • Support team operations by facilitating team meetings, sharing compliance and claims processing updates, and driving accountability for follow-up actions.
  • Assist with staffing, interviewing, onboarding, and development of claims professionals while providing ongoing coaching and guidance.
  • Review workloads, identify trends, and recommend adjustments to support operational efficiency and service excellence.
  • Promote best practices, quality standards, and continuous improvement initiatives across the claims organization.
  • May provide leadership and performance support for a small team while helping to foster a collaborative, high-performing work environment.

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QUALIFICATIONS 

Education & Licensing: High School Diploma or GED required. Bachelor's degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred. 

Experience: 5 years of claims management experience or equivalent combination of education and experience required. 

Licensing / Jurisdiction Knowledge: LA

TAKING CARE OF YOU  

• Flexible work schedule.  

• Referral incentive program.  

• Career development and promotional growth opportunities.  

• A diverse an