Associate Product Support Specialist

<p><strong>Bloomreach</strong> helps businesses personalize the customer experience. It leverages the industry's only real-time customer and product data to train advanced AI, which powers <strong>personalized marketing, product discovery, content management, </strong>and <strong>conversational shopping</strong> in a single solution. This AI-driven approach empowers over <strong>1,400</strong> global brands, including Bosch, Puma, and Marks &amp; Spencer, to grow their businesses.With Bloomreach, personalization flows seamlessly across the customer experience. At every point in their journey, customers are connected with the content they want to see and the products they want to buy. Businesses break the limits of ordinary experiences — and drive measurable growth along the way.</p><p>We’re currently expanding our Bloomreach Engagement Support Team, and we’re looking for a new colleague to join as an <strong>Associate Product Support Specialist.</strong> The salary starts from €1,700 gross per month for Slovakia. Are you up for the challenge?</p> <h2>Tasks and responsibilities:</h2> <ul> <li>Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such as:  <ul> <li>Product and technical questions about the Bloomreach Engagement  platform and related technologies (Shopify, Google BQ, push notifications)</li> <li>Questions about different marketing related topics (e.g. emailing)</li> <li>Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects</li> </ul> </li> <li>Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts</li> <li>As an expert, provide help to other consultants with advanced use-cases</li> </ul> <h2>What we expect of the candidate:</h2> <ul> <li>Basic understanding of HTML, CSS, JS</li> <li>Problem solving skills (from identification to resolution)</li> <li>Analytical thinking and ability to learn quickly</li> <li><strong>English language</strong> (advanced or native level)</li> <li>Interest in data analytics and online marketing</li> <li>Know how to communicate and build relationships over time with clients</li> <li>Previous work experience in a client facing role, support or in marketing</li> </ul> <p><strong>What we’ll consider an asset:</strong></p> <ul> <li>Understanding of the link between frontend and backend, network requests</li> <li>Basic understanding of programming (algorithms, conditions, cycles)</li> <li>More than 1 year of experience in SaaS company</li> </ul> <h2>Added value of the role:</h2> <ul> <li>Become an expert on the Bloomreach Engagement  platform and help provide solutions for both clients and colleagues</li> <li>Provide immediate problem-solving to industry professionals</li> <li>Help build relationships with clients like <a href="https://exponea.com/customers/">Ebuyer, Sofology, River Island</a> and help shape their attitude towards Bloomreach.</li> </ul> <h2>What you might like about this role:</h2> <ul> <li>Identifying and resolving more advanced and non-standard tasks in the Bloomreach Engagement  app</li> <li>Getting to the root of problems</li> <li>Cooperating with the Product team in order to improve our platform, with a possible career path leading to Product Manager</li> <li>Working closely together with business consultants, technical consultants and Bloomreach Academy trainers by providing them with knowledge about the Bloomreach Platform</li> </ul> <p><span>#LI-EP1</span></p> <h2><span>More things you'll like about Bloomreach:</span></h2> <h3><strong>Culture:</strong></h3> <ul> <li> <span>A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. </span> </li> <li> <span>We have defined our </span><a href="https://www.bloomreach.com/en/careers?utm_source=Job-Description-Footer&amp;utm_medium=Job-Description&amp;utm_content=Hyperlink-1" target="_blank"><span>5 values</span></a><span> and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. </span> </li> <li> <span>We believe in flexible working hours to accommodate your working style.</span> </li> <li> <span>We work virtual-first with several Bloomreach Hubs available across three continents.</span> </li> <li> <span>We organize company events to experience the global spirit of the company and get excited about what's ahead.</span> </li> <li> We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. </li> <li> <span>The </span><a href="https://www.glassdoor.com