Patient Rep-Merit Madison

Hello,

Thank you for your interest in career opportunities with the University of Mississippi Medical Center.  Please review the following instructions prior to submitting your job application:

• Provide all of your employment history, education, and licenses/certifications/registrations.  You will be unable to modify your application after you have submitted it.
• You must meet all of the job requirements at the time of submitting the application. 
• You can only apply one time to a job requisition. 
• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.

After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.

Thank you,

Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license.  You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:

R00041008

Job Category:

Clerical and Customer Service

Organization:

Merit Madison Clinical Staff

Location/s:

Merit Madison Clinic

Job Title:

Patient Rep-Merit Madison

Job Summary:

To provide courteous, caring, professional assistance to patients and family members and facilitate patient flow. To provide patients and/or family members with information pertaining to available financial options, collect payments, maintain cash drawer and balance daily cash transactions.

Education & Experience

High School Diploma/GED and two (2) years of related experience (or equivalent combination of experience and education).

Certifications, Licenses or Registration Required:  NA

Knowledge, Skills & Abilities

Knowledge of medical terminology. Knowledge of medical insurance claims procedures and documentation. Skill in the use of personal computers and related software applications. Skill in preparing and maintaining patient records. Interpersonal and customer service skills. Verbal and written communication skills.

Responsibilities

• Assembles patient information and logs into filing system. Furnishes patients, insurance companies, and referring physicians with patient information in accordance with established policies.
• Discusses available financial options with patients and/or family members, explains billing and collection policies, and refers patients for financial assistance.
• Performs account reconciliation and follow-up with patients and outside vendors regarding delinquent payments.
• Coordinates appointment information between patient and medical staff to include missed appointments, call backs and scheduling patients for return visits.
• Facilitates patient and information flow by greeting patients, answering questions and addressing concerns, providing directions to other UMMC areas, answering incoming calls, and providing administrative support.
• Maintains cash drawer, prepares daily cash reports; balances daily cash received to patient encounter forms.
• Performs other duties as assigned.

Physical and Environmental Demands
Requires occasional exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional kneeling, occasional reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

Full time

FLSA Designation/Job Exempt:

No

Pay Class:

Hourly

FTE %:

100