Quality Assurance Manager - Senior

Responsibilities & Qualifications

RESPONSIBILITIES

• Assumes leadership role for Cybersecurity Service Provider (CSSP) Evaluator Scoring Metrics (ESM) audits.
• Assumes leadership role for Cyber Operations Rapid Assessment (CORA) audits, focusing on threat intelligence, vulnerability management, and network security.
• Ensures that all KPI’s and performance requirements mandated in the PWS are fully met in terms of schedule, timeliness, and completeness and that deliverables adhere to Customer requirements.
• Responsible for the control of its quality to ensure delivery of quality services to the Customer IAW the terms and conditions and the applicable inspection clauses.
• Develop, implement, and maintain an effective Quality Control System that includes a written QCP.  The QCP shall implement standardized procedures/methodology for monitoring and documenting task order performance to ensure all task order requirements are met. 
• Identify potential problem areas and evolve over the life of the task order. 
• Develop a systematic approach to monitor operations to ensure acceptable services are provided to the Customer.
• Address continuous process improvement; procedures for scheduling, conducting, and documenting inspection; discrepancy identification and correction; corrective action procedures, to include procedures for addressing Customer discovered nonconformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent recurrence of discrepancies; procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints.
• Provide QC documentation to the Customer upon request.
• Provide the customer with an electronic copy of the comprehensive QCP in Microsoft Word format or Portable Document Format (PDF). 
• After customer acceptance of the QCP, incorporate any customer proposed changes to the QCP.
• Take correction action to any TekSynap or customer identified deficiency. 
• Address any nonconformance, as defined in FAR 46.101, are Level 1 (Minor), Level 2 (Major), and Level 3 (Critical).
• Provide a Corrective Action Plan (CAP) in response to any Non-Conformance Report (NCR) within 10 business days of receipt. The CAP shall include:
• Actions planned or taken to correct the specific nonconformance.
• Root cause analysis of the nonconformance.
• Corrective action planned or taken to eliminate the root cause(s) and prevent recurrence of the nonconformance, to include addressing people, process, and/or tools as necessary.
• Determination of whether other processes/products/services/work are affected by the root cause(s), including product/service/work already delivered to the Customer.
• Corrective action milestones and target date(s) for implementation.
• Determination of whether other processes/products/services/work are affected by the root cause(s), including product/service/work already delivered to the Customer.
• Corrective action milestones and target date(s) for implementation.
• Responsible for carrying out procedures to ensure that all information systems products and services meet organization standards and end-user requirements.
• Documents and works to resolve all complex problems.
• Reports progress on problem resolution to management.
• Devises improvements to current procedures and develops models of possible future configurations.
• Acts as information resource about assigned areas to technical writers and other Quality Assurance Analysts.
• Performs complex workflow analysis and recommends quality improvements.

 

REQUIRED QUALIFICATIONS

• Experience:
• Twelve (12) years of experience
• Certifications:
• Information Technology Infrastructure Library (ITIL 4) Foundation, Practice Manager, Managing Professional, Strategic Leader, OR Master
• Help Desk Institute (HDI)
• Education:
• Bachelor’s degree in a related field
• Clearance:
• Must possess a final Top Secret
• Skills:
• Formal Audit Leadership: Proven ability to lead organizations through ESM, CCRI, and/or CORA audits
• Quality Assurance and Control: Knowledge of quality assurance and quality control principles, methods, and tools.
• Risk Management: Understanding of risk management processes and how to apply them to ensure the quality of cybersecurity processes and products.
• Process Improvement: Skills in identifying areas for improvement and implementing changes to enhance quality and efficiency.