Senior Systems Analyst

• Full Time Permanent position
• Hybrid role based in our City Centre offices

What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few. 

Further details on our benefits package can be accessed here Benefits (life-careers.com)
 

 

Role Overview

The Senior Systems Analyst will work in the Enterprise PMO office within the Office of the Chief Information Officer, Europe (OCIO) and report to the Head of Programmes and Planning and work alongside the European Enterprise PMO Manager. 

The role will be responsible for the administration of the PPM Clarity system. This role involves user support, data analytics, dashboard configuration and reporting, and ensuring compliance with company policies and procedures along with maturing the Enterprise PMO function and support the wider European PMO and PM communities. 

What you will help us to achieve

PPM User Support:

• Provide end-user support, including troubleshooting PPM system issues, answering questions, and offering training sessions as needed.
• Handle user access management, including creating user accounts, managing permissions, and ensuring data security.

Portfolio Data Management & Reporting:

• Ensure and monitor data quality and standards across the PPM system.
• Generate reports and dashboards to support decision-making and performance tracking.
• Monitor data integrity and manage data migrations, as required.

PPM System Management:

• Administer, configure, and maintain the PPM Clarity system 
• Gatekeeper for user access and user training and supports 
• Drive awareness communication and assist with planning of regular system upgrades, patches, and maintenance activities.

PPM System Configuration:

• Manage system configurations to meet the organization’s operational needs.
• Customize dashboards, reports, and workflows within the Clarity system as required by business needs.
• Create and manage queries, data extracts, and reporting tools.

Collaboration & Stakeholder Engagement:

• Collaborate with IT, project management teams, and relevant departments to ensure the system aligns with business needs.
• Capture and document new requirements and enhancements as required.
• Work closely with vendors and service providers to ensure system support and upgrades are executed properly.

Documentation & Compliance:

• Develop and promote Enterprise PMO SharePoint site; facilitating sharing of relevant processes, templates etc. 
• Compile materials and/or presentations needed for regular/recurring meetings and calls
• Develop and maintain system documentation, including configuration settings, workflows, and user manuals.
• Ensure compliance with company policies, legal requirements, and data security standards.
• Assist with audits and ensure that the system follows established industry standards and best practices.

More specific responsibilities will include

•    Creates an environment of accountability amongst PMO community to support Clarity tool adoption and data quality therein 
•    Support and contribute to the PMO Community of Practice across European Technology to ensure common standards are adopted and embedded
•    Promote best practise and act as a liaison for PMO Practitioners to share processes, templates and libraries
•    Develop and promote central Sharepoint to house all relevant User guides, processes and templates collateral 

What you will need to be successful in the role

•    Minimum of 5 years’ experience in an equivalent role 
•    Good exposure in the application and support of PPM tools, preferably Clarity 
•    Strong data analysis skills with experience using data visualisation tools like PowerBI to create dashboards that support data-driven decision making 
•    Knowledge of building of knowledge bases, Training materials with experience of building Sharepoint site or equivalent collaboration tools
•    Good knowledge and experience of industry standard best practice Portfolio and Programm