Client Solutions Manager - Startups & High Growth - LinkedIn Marketing Solutions

Company Description

Imagine what we can do together. At LinkedIn, we believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make a direct impact on the world’s workforce in ways no other company can.  

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.  This role will be based in New York, San Francisco or Chicago.

LinkedIn was built to help professionals achieve more in their careers. Today, millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. 

The Vision of LinkedIn Marketing Solutions (LMS) is to create economic growth opportunities for every organization worldwide. We do this by creating an environment for the best talent to leverage their skills, being the most effective place online for marketers to engage with professionals and by improving results for our marketing partners. The Online Sales Organization (OSO) of LMS empowers organizations to reach, engage and convert their professional audience at scale. Within OSO, our Startups and High Growth team works with early-stage companies who are new to our ad platform, helping them achieve their growth objectives by utilizing best-in-class products and services. 

At LinkedIn, we pursue diversity of thought and embrace our unique experiences. We strive to help our employees find their passion and purpose. 

LinkedIn Marketing Solutions is searching for a Client Solutions Manager (CSM) to join our Startups and High Growth team. The CSM will leverage their knowledge of digital advertising, superior communication skills, and analytical abilities to provide consultative solutions to help B2B startups and high growth companies unlock ROI by effectively reaching their targeting audiences. The CSM will drive value for these new customers by providing best-in-class engagement insights and campaign recommendations. Leveraging data and analytics, the CSM will identify areas where LinkedIn can provide more value to our clients and build a case for upsell opportunities. 

The CSM will be measured by their ability to partner with their Account Executive(s) to analyze and action on data and drive incremental revenue. They are a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently. 

Working collaboratively with their Account Executive(s), the CSM’s responsibilities are to: 

• Build relationships with clients and develop a deep understanding of their business and objectives to provide best-in-class customer engagement 

• Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are met 

• Provide recommendations and training on targeting, implementation, optimization, and reporting 

• Support customer education including a best-in-class onboarding experience and ad hoc education needs 

• Stabilize performance and grow revenue from new advertisers via proactive optimizations and upsells 

• Leverage technology to drive performance-oriented marketing solutions 

• Advise on creative and content development, leveraging marketing expertise to maximize performance and delivery 

• Work effectively with various cross-functional partners in sales, marketing, finance, technical support, product, product marketing and insights to ensure customer success, troubleshoot campaigns and ensure error-free execution 

• Represent the voice of the customer through collaboration with product teams to influence campaign management tools and ensure our customer needs are met 

• Co-develop a strategic plan for your book of business with your Account Executive 

• Use data and insights to highlight the value of advertising, demonstrate ROI, and make recommendations for optimizations and additional investment 

• Inspire continued innovation by regularly sharing ideas and best practices with peers and manager 

• Embrace our learning culture to develop yourself as a sales professional and colleague to your peers and internal partners 

Qualifications

Basic Qualifications: 

• BA/BS degree or equivalent experience 

• 3+ years of experience in advertising sales, media buying and planning, or relevant consulting work