Senior SFDC Administrator

The Senior SFDC Administrator will play a key role in supporting and optimizing Docebo’s Salesforce ecosystem. This role involves designing and developing robust Salesforce solutions, managing system configurations, and providing end-user support while also covering Business Analyst responsibilities. Working closely with cross-functional teams, this position ensures that our revenue engine runs smoothly, supporting business growth and operational efficiency.
Success in this role requires a strong technical foundation in Salesforce administration, with expertise in Sales Cloud and CPQ. The ideal candidate is detail-oriented, proactive, and highly organized, with strong problem-solving skills and the ability to manage multiple projects simultaneously. Effective communication and collaboration skills are essential for working with cross-functional teams, including Sales, Finance, Revenue Operations, and Customer Success. A background in SaaS and experience supporting sales and finance teams will also be valuable.

Responsibilities (including but not limited to):

• Design and develop scalable Salesforce solutions, leveraging declarative tools such as Fields, Objects, Page Layouts, Flows, Workflows, Validation Rules, and Permission Sets.
• Configure and maintain the Salesforce platform, including security settings, custom fields, page layouts, and Lightning pages.
• Support data integrity and issue resolution by identifying root causes and implementing prompt fixes.
• Provide end-user support through ticket resolution, training, and documentation.
• Perform data import/export tasks within Salesforce, ensuring accuracy and compliance.
• Administer Salesforce CPQ updates, including price books, product configurations, discount schedules, approval rules, and customer-facing templates.
• Develop a deep understanding of Docebo’s business processes and their interaction with Salesforce-related applications.
• Collaborate with project teams to gather business and functional requirements, defining and prioritizing needs.
• Translate business needs into system requirements via user stories and acceptance criteria.
• Document requirements for system configuration, testing, and deployment.
• Recommend and implement best practices to optimize Salesforce performance.
• Utilize tools such as Confluence and Jira to manage project tasks and communication.

Requirements:

• Typically 4+ years of hands-on Salesforce administration experience, specifically with Sales Cloud.
• Experience supporting Salesforce CPQ.
• Knowledge of Salesforce Billing is a plus.
• Deep understanding of Salesforce architecture, workflows, and integrations.
• Proficiency in SOQL for debugging and data issue resolution.
• Hands-on experience with Salesforce declarative tools, such as Lightning Flows.
• Experience with data migration and import tools (Data Loader, Data Import Wizard).
• Familiarity with installing and configuring managed packages from Salesforce Partners.
• Proven ability to manage multiple customization projects from design to deployment.
• Strong interpersonal and communication skills to work with cross-functional teams.
• Experience in Quote-to-Cash processes from both a systems and business perspective.
• Background in SaaS, with experience supporting sales and finance teams.
• Self-motivated and capable of working independently or collaboratively to meet deadlines.