Senior ServiceNow Operations System Administrator

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated Senior Operations / System Administrator to join our team to support our government clients. In this remote role, the candidate can be located anywhere in the United States. This multi-faceted opportunity is a leadership role on our ServiceNow capability team that is growing and provides room for creativity and growth for a dynamic and exciting career path.

The ServiceNow System Administrator works in collaboration with teams across the business to support clients looking for creative solutions! As a Senior Operations / System Administrator you will work on full ServiceNow System development lifecycle process that translates business requirements into functioning software systems, services and solutions.

This role is an opportunity to apply and grow your skills in ServiceNow with a motivated and rapidly growing company, servicing a wide range of technology forward clients, and building CGS’ capabilities.

Job Responsibilities

As a ServiceNow Senior Operations / System Administrator you will:

• Be responsible for the configuration and administration of solutions within the ServiceNow environment
• Lead and maintain ServiceNow operations, data integrity, projects to drive initiative around platform updates, new configurations, applications and integrations with other solutions
• Work with stakeholders to design, configure, test, document, and deploy system changes to the environment
• Be the primary resource for ensuring system health
• Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies
• Configure, customize, script, and develop the ServiceNow platform
• Gather specifications from service owners, document requirements, and deliver product releases to meet business needs
• Build workflows from service owner requirements including requests, request items and tasks
• Design and build integrations and process automation using ServiceNow Orchestration
• Install and apply MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform
• Create views and reports as needed to illustrate service performance and demonstrate business value

Required Qualifications:

• U.S. Citizenship is required
• Ability to obtain a government security clearance
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist in Software Asset Management, IT Service Management, or Service Mapping
• Experience in delivering high value solutions from your customer’s perspective
• (have a minimum CSAT score of 8/10) with a minimum of five (5) years of direct experience with one or more ServiceNow ITSM, ITBM, and ITOM product suites and a minimum of two (2) years of direct experience with each product suite that led to two or more successful ServiceNow implementations of these suites to support more than 1,000 users
• Experience in managing and maintaining ServiceNow operations, data integrity, project management to drive initiative around platform updates, new configurations, applications and integrations with other solutions
• Experience in managing users, data, and security in an integrated ServiceNow platform with 1,000+ users
• Experience in developing and implementing maturity recommendations to improve the overall performance, efficiency and effectiveness of the platform
• Experience in developing and implementing automated test strategies
• Experience in monitoring, troubleshooting and recommending solutions for integrations between ServiceNow and other off-premise cloud services such as Salesforce, and between other on-premise systems
• Experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency

Preferred Qualifications:

• Experience in advanced administering Now Platform  
• ITIL Foundations knowledge or certification
• Experience with all aspects of configuration management planning including configuration identification, change control, configuration status accounting, configuration audits, configuration documentation.

 

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership P