Company:

Description:

Workday Payroll AMS Lead Consultant

Location: Remote, United States
Preferred: West Coast candidates, though applicants from anywhere in the U.S. are welcome

The Role

We’re looking for a Workday Payroll AMS Lead Consultant to join our team and play a key role in supporting clients with complex Workday Payroll needs in a fast-moving Application Management Services (AMS) environment.

This role is ideal for an experienced Workday professional with deep expertise in Payroll, ideally including Canadian Payroll, who can also bring broader knowledge across related areas such as Time Tracking and Absence. While AMS experience is highly valued, we’re also open to candidates with strong Workday Payroll expertise gained through implementation, post-production support, or client-side ownership.

As a Lead Consultant, you’ll serve as a senior functional expert, escalation point, and trusted advisor to both clients and internal team members. This is not a direct people management role, but it does require someone who can mentor others, provide guidance, and help the team navigate issues with confidence and professionalism.

What You’ll Do

• Lead and support Workday Payroll client engagements within an AMS model

• Act as a subject matter expert in Workday Payroll, with a strong preference for Canadian Payroll

• Troubleshoot and resolve urgent or complex payroll-related issues in a timely manner

• Support adjacent functional areas such as Time Tracking and Absence, where applicable

• Serve as an escalation point for consultants and help guide issue resolution

• Deliver a high level of client service by providing not just solutions, but also thoughtful advice and consultation

• Translate technical or complex system issues into clear, client-friendly communication

• Manage and prioritize multiple tickets, requests, and competing demands in a dynamic environment

• Collaborate closely with colleagues across the team to ensure quality, responsiveness, and strong client outcomes

• Mentor and coach less experienced consultants as needed

What We’re Looking For

Required Experience

• Strong experience with Workday Payroll

• Experience working in a consulting, support, or client-facing Workday environment

• Ability to operate as a senior-level resource and trusted advisor

• Strong communication and stakeholder management skills

• Experience handling issue resolution in a fast-paced, service-oriented environment

Preferred Experience

• Experience with Canadian Payroll

• Exposure to Time Tracking and/or Absence

• Previous experience in an AMS/support model

• Workday implementation experience or experience supporting Workday Payroll on the client side

Who You Are

You’re someone who thrives in an environment that is less rigid and more responsive by nature. AMS work can be fast-paced, unpredictable, and highly client-driven, so success in this role requires someone who is:

• Comfortable working in ambiguous, less structured environments

• Highly organized and able to shift between priorities quickly

• Customer-focused, with a mindset of going beyond ticket completion to deliver real value

• Proactive, responsive, and calm under pressure

• A clear and polished communicator who can explain complex topics simply

• Collaborative and willing to jump in where needed

• Mature in your career and confident in mentoring others

Why Join Us?

This is an opportunity to join a collaborative remote team and make a meaningful impact in a high-visibility Workday Payroll role. You’ll have th