Operations Coordinator

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Operations Coordinator

Job Profile Title

Services Assistant D

Job Description Summary

Reporting to the Operations Manager for University Life Space and Events Management (ULSE) the Operations Coordinator is responsible for monitoring the daily operation of ULSE facilities including the student Center at Houston Hall, Irvine Auditorium, and the ARCH. This includes addressing equipment and facility cleanliness, clerical work for smooth facility operation, serving as a customer service point person, performing opening and closing of the facility, assisting with room set ups and take downs, supporting basic Audio/Visual needs, and assisting with training and supporting staff including student employees.

Job Description

Job Responsibilities

• Monitors activities in ULSE managed spaces and University Life spaces on a flexible schedule primarily during evening, early morning and weekend hours, also including weekday hours and holidays as scheduled.
• Supports the operations, services, and facilities to ensure a consistent and continuous professional staff presence.
• Serves as a customer service point person actively greeting and assisting patrons, performing opening and closing procedures.
• Assist with room set-ups and take-downs and supports basic Audio/Visual needs.
• Monitors building conditions and completes regular building walkthroughs throughout the day for patron interaction, venue conditions, identifying facility issues, and staff support.
• Performs area inspections, inventories, and submits work requests.
• Works closely with Housekeeping to ensure optimal building conditions.
• Prepare Operational reports/proposals and perform special operational projects as assigned.
• Work with the University of Pennsylvania Police Department and Penn Security Services to ensure the safety and security of the complex.
• Other duties and responsibilities as assigned.

Qualifications

• A high school diploma/GE Degree and 3 to 5 years of experience or equivalent combination of education and experience in campus/student center, conference center, hotel, other venue management, or similar hospitality/event operations required.
• A bachelor’s degree plus two to three years’ experience is preferred.
• Strong customer service and interpersonal skills required.
• The ability to be self-directed, work with minimal supervision, and with a diverse student and administrative population is essential.
• Knowledge of facility and event equipment and logistics, as well as audiovisual equipment, is preferred.
• Some physical activity in all weather conditions, such as traveling from building to building, and moving heavy equipment is required.
• Ability to interact positively and proactively, and be adaptable to changing event circumstances is