Manager, Operations and Implementation - Specialty Pharmacy
WalmartAbout the role
Position Summary...
Ready to lead innovation at the heart of healthcare? Join Walmart Specialty and help us transform the future of pharmacy operations. The Manager, Operations and Implementation will lead the execution of strategic projects across Specialty Pharmacy operations, with a focus on process optimization, payer and pharmaceutical partner implementations, and technology deployment. This role demands a proactive and results-oriented leader who thrives in a dynamic environment, balancing operational execution with cross-functional collaboration. The ideal candidate brings a strong background in managing complex projects, coupled with an understanding of specialty pharmacy operations. They will collaborate across business units to ensure seamless execution, measurable outcomes, and alignment with strategic goals.About Walmart Specialty Pharmacy
Walmart Specialty Pharmacy provides high-quality, affordable care for patients with complex or rare conditions, delivering services across all 50 states and Puerto Rico. Our Orlando team plays a critical role in supporting both front- and back-end operations, ensuring patients receive timely prescriptions, personalized support, and exceptional service. We operate with a patient-first mindset, blending clinical expertise with operational efficiency to improve outcomes and reduce overall healthcare costs. In this role, you will directly influence strategy, lead cross-functional teams, and help us maintain our position as an industry leader in specialty pharmacy care.
About the team.
The team operates cross-functionally to drive strategic initiatives, streamline operations, and elevate performance across business segments. Their purpose is to deliver scalable solutions that enhance customer and associate experiences.
What you'll do...
Lead the implementation of new services and specialty drug launches in alignment with strategic company initiatives, ensuring timely and effective execution across operational teams.
Partner with pharmacy staff and cross-functional teams to execute new programs, deploy technologies, and drive continuous process improvements.
Design, implement, and monitor pharmacy workflows to enhance operational efficiency, improve patient outcomes, and support scalable service delivery.
Cultivate and manage relationships with key stakeholders, including internal teams (Product, Technology, Clinical) and external partners (Payers, Pharmaceutical Manufacturers, Vendors), to ensure alignment and successful collaboration.
Champion patient safety, privacy, and service excellence, maintaining compliance with regulatory standards and internal quality benchmarks.
What you'll bring...
Proven experience leading complex operational initiatives and cross-functional projects in a fast-paced healthcare or pharmacy environment.
Strong understanding of specialty pharmacy workflows, payer and pharma dynamics, and technology implementation best practices.
Exceptional organizational and project management skills, with the ability to prioritize and execute multiple initiatives simultaneously.
Analytical mindset with the ability to interpret performance data and translate insights into actionable improvements.
Excellent communication and stakeholder management skills, with a track record of building productive relationships across internal teams and external partners.
Commitment to patient-centric care, with a focus on safety, privacy, and service excellence.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, wherApply for this role
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