Supervisor, Central Scheduling, Full Time-Days-Morristown, NJ

Summary:

 

The Central Scheduling Supervisor is responsible for overseeing the daily operations of the Central Scheduling team to ensure efficient, accurate and patient-centered scheduling services. Provides leadership, guidance and support to the Team Lead, Scheduler II and Scheduler I team members, ensuring adherence to AHS standards, performance goals and customer service excellence. 

• Monitors contact center activity, manages staff schedules, conducts quality audits and implements process improvements to optimize access and scheduling for our patient population. 

• Collaborates with ancillary clinical, administrative, technical and administrative teams to resolve scheduling challenges, streamline workflows and support strategic initiatives. 

• Fosters a positive team culture focused on continuous learning, accountability and delivery excellent patient service. 

 

Job Duties:

• Supervise staff on day-to-day assignments and completion of all expected work including:

  • Supervising daily operations, ensuring timely and accurate handling of calls, scheduling requests and inquiries. 

  • Developing and maintaining team schedules to ensure adequate coverage during peak hours and high-demand periods. 

  • Provides direct supervision, coaching, and performance feedback to team.

  • Conducting quality call audits and monthly team evaluations to ensure compliance with policies and service standards. 

  • Assisting with training and onboarding of new staff and ongoing skill development for existing staff. 

  • Ensuring we meet Contact Center KPIs and POS cash collection goals.   

  • Builds trust and motivates staff in efforts to maintain a high performing team capable of setting priorities and making sound judgments. 

  • Generating performance metrics reports inclusive of operational KPIs, team member productivity and quality measures. 

  • Escalation and troubleshooting to support operations

  • Completes interviews and hiring, as required, to ensure team is fully staffed.

  • Cross coverage of all departmental assignments and assisting with projects as required

Required:

• Associate degree or equivalent in certification

• 3-5 years prior experience of Scheduling and/or Contact Center workflows will be considered in lieu of Associate degree

At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children's Hospital, Morristown, NJ
• Atlantic Health CentraState Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• Chosen for 17 years by Fortune as one of the magazine’s “100 Best Companies to Work For." 
• Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the “World’s Best Hospitals” in 2026.
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Be