Learning and Development Specialist

Description

 Please note: This role will require in-person presence Monday - Friday at our Altamonte Springs, FL office.  

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. 

We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make

The Learning and Development Specialist supports operational excellence by designing, developing, and facilitating learning programs that meet the needs of the organization and our diverse employee population. This role is responsible for designing and facilitating high impact training programs through a blended learning approach incorporating online courses, virtual classroom sessions, and independent work that align with adult learning principles.

Responsibilities:

• Design and develop training programs by effectively applying adult learning principles that align with organizational goals and objectives.
• Utilize blended learning concepts to create training materials, activities, assessments, and job aids, optimizing learning objectives to meet both organizational and individual needs.
• Evaluate the effectiveness of training materials to ensure that objectives are achieved.
• Facilitate training using both online and classroom methods, ensuring the highest standards in facilitation, participant interactions, the overall learning experience, and providing follow-up to both participants and their supervisors.
• Monitor training activities, assess their effectiveness, and implement updates and changes as necessary to ensure a prompt impact and high engagement in the classroom.
• Participate in curriculum reviews and redesign initiatives.
• Collaborate with various departments within the organization, serving as a subject matter expert (SME) in the design and development of learning content when training and learning needs arise.
• Contribute to the overall success of people development by identifying ways to continuously enhance the learning process and experience.
• Stay updated on the latest training technology and best practices by referencing trade journals, attending conferences, and participating in educational seminars and webinars.

Core Competencies:

• Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others. 
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Role Competencies:

• Presentation Skills – effective in a variety of formal presentation settings; commands attention and can manage group processes during presentations. 
• Written Communication – is able to write clearly and succinctly in a variety of communication settings and styles.
• Organizing – uses resources effectively and efficiently, arranges information and files in a useful manner.
• Approachability – builds rapport well by creating a climate in which people want, and strive to do their best work; is an early knower, getting informal and incomplete information in time to do something about it 
• Time Management - uses his/her time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.