Technical Support AI Program Manager

POSITION SUMMARY

The AI-Tech Support Program Manager will play a key role in driving the success and expansion of AI-driven technical support initiatives within the North America service organization. The Program Manager will be responsible for leading and coordinating AI-tech support programs, ensuring timely and high-quality delivery across multiple teams. This individual will collaborate with cross-functional teams throughout the organization to meet strategic goals and promote the growth of AI-tech support programs in the region.

RESPONSIBILITIES

• Lead AI-tech support programs within the North America service organization, ensuring the successful delivery of programs on time and within scope.
• Coordinate cross-functional teams, including engineering, operations, sales, and service, to align program activities with organizational goals.
• Monitor and track program progress, addressing any challenges or obstacles to ensure timely execution and high-quality outcomes.
• Develop and maintain detailed project plans, timelines, and budgets, ensuring efficient resource allocation.
• Drive continuous improvement in program management processes to enhance performance and operational efficiency.
• Serve as the key point of contact for stakeholders, providing regular updates on program status, milestones, and any potential risks.
• Collaborate closely with leadership to ensure that the AI-tech support programs align with broader business strategies and objectives.
• Drive the development of subscription-based services for customers and service partners.
• Develop rollout and communication plans for AI-tech support programs.
• Provide guidance to other regions to launch AI-tech support initiatives.
• Ensure compliance with company policies, industry standards, and safety regulations throughout all program activities.

QUALIFICATIONS

• Bachelor’s degree in Engineering, Business, Project Management, or a related field.
• 2-5 years of experience in program or project management, preferably within the AI, power systems, energy, thermal, HVAC, or related industries.
• Demonstrated experience managing and delivering large, complex projects across cross-functional teams.
• Strong organizational and leadership skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and regions.
• Problem-solving and critical-thinking abilities to navigate challenges and drive program success.
• Proficiency with project management tools and methodologies.
• Knowledge of AI technologies such as machine learning, natural language processing, computer vision, and neural networks.
• Experience with AI platforms and tools such as TensorFlow, PyTorch, Keras, and OpenAI.
• Knowledge of power systems, energy, industrial, thermal, HVAC, or related industry is a plus.
• Strong problem-solving abilities and attention to detail.

 

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special requirements

 

TIME TRAVEL REQUIRED

• 10%

 

 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

 

 

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service