Associate Director, FSP Clinical Operations / FSP Program Lead

The Associate Director, FSP Clinical Operations is responsible for the following:

• Direct line management of FSP Clinical Operations managers and staff, and oversight of Client accounts.

• Supporting FSP Clinical Operations business objectives, including ensuring on-time/high quality deliverables.

• Resourcing Client projects with qualified staff, and working to retain and develop staff.

• Promoting new business by participating in project bids and Client presentations as appropriate.

Key Accountabilities:

Program Management

• Responsible for execution and oversight of Program Management activities

• related to one or more programs

• May serve as central point of contact (POC) for and between Senior

• Management and key Client personnel for contracted FSP Clinical Operations activities

• Plans and manages logistics, infrastructure, and resources related to

• FSP services to meet Client needs/timelines/ deliverables

• Collaborates with Client to implement and operationalize short- and long-term strategies

• Develops and manages Communication and Escalation plans/processes, as applicable

• Oversees Client Governance as required; prepares/presents at meetings as applicable

• Oversees performance management of staff who support contracted

• FSP activities and collaborates with FSP Clinical Operations

• Management to ensure staff are technically proficient and able to satisfy Client expectations and deliverables

• Manages compliance with Client Key Performance Indicators (KPIs), utilizing applicable tools and systems to collect, track, and analyze associated data

• Leads Client-specific FSP meetings with internal program team, ensuring that contractual requirements related to FSP Clinical

• Operations activities are met and monitored on an ongoing basis

• Oversees and/or manages issue escalation and resolution, including corrective and Preventive Actions (CAPA) development when necessary

Line Management

• Manages and oversees FSP Clinical Operations functional and associated management staff dependent upon Client structure and services

• Coordinates and manages resourcing process including hiring, selection, and onboarding/offboarding of staff which may include development of interview tools, as well as conducting interviews with potential candidates

• Leads, manages, and develops direct reports to improve efficiency and effectiveness at prioritizing work and to ensure performance meets or exceeds business and personal goals/objectives, as well as departmental and project and/or program productivity and quality metrics

• Facilitates, communicates, and addresses operational and/or performance issues including problem identification and resolution, coaching/mentoring of assigned staff, and escalation as appropriate to Senior Management and Client

• Hires, retains, and develops a skilled, experienced, and motivated team

• Minimizes regrettable turnover

• Provides technical support to team members and managers to ensure they have the required knowledge to fulfill duties

• Supports and promotes staff professional development; assesses and provides opportunities for soft skills development

• Conducts one on one meetings with direct reports, based on program requirements

• Observes, collects, analyzes, and communicates FSP Clinical Operations problems/issues, develops action plans or alternatives for resolution, and escalates as appropriate

• Conducts formal performance reviews

• Works with Senior Management in developing managers and ensures a talented pipeline of management staff within the department or function

• Oversees onboarding and onboarding of staff, as applicable

• Reviews and approves content of curriculum vitaes (CVs), and conducts job description reviews for staff

• Oversees training complian