Datacenter Operations Specialist

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Operations Specialist.

Edge Site Operations is the organization responsible for deploying and maintaining collocated facilities globally that provide network connectivity for hyperscale datacenters as well as enabling low latency and reliable connectivity for Microsoft’s Cloud Services to our customers. As a Datacenter Operations Specialist, you will be responsible for IT and logistics support for a portfolio of edge sites in a metro or region.  You will embrace the “Four Walls” ownership philosophy by taking complete ownership of the sites you manage.  You will work closely with partnering Teams that will be supporting you in deployments and day to day operations at your sites.  You will help your team drive and deliver world class support services across your sites and assist other regions, as necessary. This role can work from home when it is not business critical to be physically at the datacenter.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter Operations Specialist you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure comprises a large global portfolio of over 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With personnel safety, environmental sustainability, and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities:

• Working with partner teams, you will support deployment, break fix, inventory and asset management, security, and compliance to ensure seamless site operation
• Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams
• Responsible for deploying all physical infrastructure required to provide capacity
• Provide quality control for your datacenter-wide IT maintenance support activities across multiple service lines
• Be the primary point of contact for response to major incidents at your datacenter(s) and participating in proactive and timely resolution of such major incidents impacting MS Cloud services
• Meet successful SLA adherence in deployment, break fix and inventory and asset management for your datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams
• Contributing to regional and global improvement programs as required

Other

• Embody our culture and values.

Required Qualifications: 

• High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering ser