COORDINATOR, STRATEGIC PROJECT MANAGEMENT

Salary: $55,000-65,000 per year

Other Forms of Compensation:  

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

The Associate Experience Coordinator works as part of a team to create a smooth, thoughtful, and consistent experience for associates while supporting learning, development, recognition, and engagement initiatives across the organization. This role requires a highly organized, service-oriented professional who can manage competing priorities, communicate effectively with associates and leaders at all levels, maintain accountability for results, and follow projects through to completion in a remote work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support associate experience and learning and development programs through coordination, communication, tracking, troubleshooting, reporting, and follow-up.
• Coordinate recognition-related programs by monitoring submissions, managing program records, preparing communications, and ensuring associates and leaders receive timely support.
• Assist with award and recognition processes, including winner and nominator acknowledgments, certificate coordination, shipping logistics, tracking, and responses to program questions.
• Support recognition programs by generating and distributing reports, coordinating with leaders, tracking special acknowledgments, answering eligibility questions, and maintaining accurate program records.
• Support learning and development programs through course maintenance, participant tracking, communications, reporting, analytics, and initiatives that encourage participation and engagement.
• Set up and lead calls or meetings related to assigned programs, ensuring clear communication, follow-up, and documentation.
• Learn and use applications such as Smartsheet, LMS platforms, Synthesia, and other tools that support associate experience, learning, reporting, and communication.
• Anticipate needs, identify gaps, follow up on open items, and help ensure projects are completed accurately and on time.
• Provide excellent customer service by responding with empathy, professionalism, and a focus on helping others solve problems or find the information they need.
• Contribute creative ideas to improve programs, simplify processes, strengthen communication, and enhance the associate experience.
• Participate in People and Culture Advisory Committee (PACC) initiatives that support associate engagement, inclusion, belonging, recognition, and workplace culture.
• Demonstrate accountability through consistent delivery of assigned work, effective prioritization, proactive communication, responsiveness, collaboration, and professional conduct.
• Perform additional duties as assigned.

QUALIFICATIONS

Education and Experience

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Experience in human resources, learning and development, program management, communications, or administrative support preferred.
• Experience working in a remote environment preferred.
• Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Experience with Smartsheet, Learning Management Systems, Synthesia, or similar tools is helpful but not required. Must be willing to learn new applications.

Skills and Abilities

• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail, follow-through, and time management.
• Strong written, verbal, and interpersonal communication skills.
• Ability to communicate professionally with associates and leaders at all levels.

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

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