Account Manager, Client Success

At Ovia Health, a Labcorp Company, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health  challenges around the world.  Together, let’s embrace possibilities and change lives! 

We are seeking an Account Manager, Client Success to support a portfolio of employer accounts toward stated client and company objectives and is responsible for the growth, management, retention and satisfaction of these accounts. The Account Manager will support and guide the account plan strategy for their book of business, adhering to Ovia’s core values in every interaction.  

Who you are: 

• Proven ability to close upsells, execute renewal conversations, and expansion opportunities for all assigned clients 

• Ability to prioritize and manage multiple tasks with ability to escalate and share learnings with leadership and team members  

• Excellent written and verbal presentation skills  

• Engaging interpersonal skills with proven ability to develop relationships with a broad range of stakeholders  

• Analytical and problem-solving skills to influence and obtain buy-in on recommendations  

What you will do: 

• Support an account portfolio of employer clients, which means nurturing and managing the growth, profitability, retention, and satisfaction  

• Build and maintain deep professional relationships with Ovia's employer clients 

• Own the account renewal process, driving performance, growth, expanding the use of Ovia's products and services, and maximizing retention 

• Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches 

• Drive the account strategy, planning, and execution by developing strategic account plans that layout metrics, client goals, and the client journey ensuring success  

• Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story 

• Aggregate and analyze data to glean compelling insights and communicate value stories to diverse audiences and identify areas of opportunity 

• Maximize member enrollment and engagement by developing and overseeing client marketing campaigns 

• Support Ovia’s revenue generation through timely implementations and tracking of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets 

• Working collaboratively with cross functional teams including Product, Sales, Marketing, Legal, Finance and Engineering 

• Develop planning and solutions based on specific challenges involved. May work with employers, brokers. channel partners and health plans in partnership to create strategies and plans