Senior Database Engineer - Performance Tuning - Postgres - Federal

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Please Note:  This position will include supporting our US Public Sector customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
 

Our SWAT (Software Action Team) ensures the stability of our production databases.  Our Database Engineers are experts in Performance Tuning, Query Optimization and analyzing query execution plans for Postgres/MySQL/MariaDB, to ensure the production stability of our infrastructure and platforms. 

The ideal candidate for this position is a Database Engineer with a strong foundation in database technologies, performance analysis, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role, you will support the infrastructure by learning the platform from end to end.

What you get to do in this role:

• Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, and work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support).
• Learn how to identify bugs and solve challenging performance issues quickly. SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst.
• Develop automation tools to facilitate and improve day-to-day operations

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 4+ years of experience supporting production databases with Performance Tuning, Query Optimization and analyzing query execution plans for Postgres/MySQL/MariaDB.
• 4+ years of experience with performance and stress testing tools and approaches for driving realistic customer simulations in large datasets for Postgres/MySQL/MariaDB environment.
• 4+ years of experience supporting or testing large-scale web-based distributed applications on containers such as Apache/Tomcat, and Web Sphere in a Unix environment
• 4+ years of experience supporting applications on a SaaS, PaaS Cloud Infrastructure product/solution
• Proven experience with concurrency, multithreading, and distributed system architectures
• Exposure to Unix platform variants at the sysadmin level
• Strong problem-solving and analytical skills with an aptitude for learning new technologies developing and deploying mission-critical software
• Eagerness to learn everything about the ServiceNow Platform
• Supporting federal customers on the isolated stack and being on-call weekly support 24x7 on a rotation basis
• Working as a team lead and reviewing Postgres source code is a plus

For positions in this location, we offer a base pay of $112,800 - $191,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to