Corporate Customer Success Manager

About The Job:

As a Customer Success Manager at Thoughspot, you'll own a portfolio of our fast-growing, small and mid-sized customers. By building exceptional relationships with each customer in your portfolio, you'll deliver value at all stages of the customer journey to drive mutual success and growth. If you’re a proactive customer champion - passionate about solving problems, connecting customer value to revenue growth, and advising customers - you’ll bring tremendous value to our customers and team!

What You'll Do:

• Be a Proactive Customer Champion: Expertly manage a portfolio of Thoughspot’s fast-growing, small and mid-sized customers to drive success, customer retention, engagement, and expansion
• Serve as a Trusted Advisor: Bring deep curiosity and empathy to our customers with industry expertise, knowledge, business acumen, and technical understanding of Thoughspot’s platform
• Partner to Solve Problems: Work cross-functionally with sales, support, solutions, product, marketing, and other organizations to optimize strategic account plans and resources to deliver on advanced customer needs with Thoughspot
• Connect Customer Value to Commercials: Build trusted partnerships with your customers to deliver value, earning our customers' business and driving expansion and growth opportunities. Own retention and adoption opportunities for your portfolio

What We Look For:

• Experience in a customer-facing role in customer success or account management
• Excellent communication skills and ability to build trusted relationships with stakeholders in various functions
• Prioritize workflows to manage a proactive customer journey for all customers in your portfolio, while assessing risk and identify growth opportunities
• Strong desire to learn and curiosity to understand how things work
• Exceptional ability to prioritize and manage competing tasks; you identify the most important initiatives that have the largest impact on achieving your goals
• Motivation to be a champion of customers and represent their voice with empathy
• Passion for helping customers solve problems with technology 
• Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
• Technical aptitude and ability to deeply understand Thoughspot’s product, the analytics industry, and the value of Thoughtspot approaches to working with data 
• Bonus: Experience in the data and analytics space
• Bonus: Knowledge of SQL, R, and/or Python

#LI-REMOTE

What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-Powered Analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

ThoughtSpot for All

Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work.

We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. 

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply. 

About ThoughtSpot

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