Service Receptionist

About iGo Motors

We are here to make trustworthy, affordable transportation available in every community we serve.

When people in our communities don’t have access to quality transportation, our communities suffer. When parents can’t get back and forth to work, the grocery store, school, important meetings, the doctor, or evening and weekend activities, families suffer. When employees aren’t able to show up to work on time due to vehicle issues, businesses suffer. Transportation is an important part of our lives that we rarely think about until it’s not there.

At iGo, our dedicated team works hard to continuously improve our entire process, innovating and discovering better methods, so that we can provide you with a higher quality vehicle at a better value. We want to ensure that bad credit, job status, and past financial struggles won’t stop you from owning a dependable car.

While solving transportation problems is our number one priority, it doesn’t stop there. We are constantly striving to improve every aspect of our business to ensure that the vehicle you purchase from us continues to serve you well for the life of your contract and beyond.

People need to go places. We ensure they get there.

Position Summary: The Receptionist plays a crucial role in ensuring a smooth and efficient operation across both the service and sales departments. This position is responsible for managing incoming calls, providing updates to customers regarding their vehicles, scheduling customer appointments, and processing payments. The overall goal is to provide a VIP experience to every customer, whether they are interacting with service or sales.

Key Responsibilities:

• Answering Phone Calls: Respond promptly to incoming calls, direct them to the appropriate department or personnel, and handle customer inquiries with professionalism and courtesy.
• Customer Updates: Keep customers informed about the status of their vehicles, ensuring timely and accurate communication.
• Appointment Scheduling: Coordinate and schedule customer appointments for vehicle servicing, ensuring optimal use of service department resources.
• Payment Processing: Accurately process customer payments, ensuring all transactions are handled securely and efficiently.
• Cross-Training: Develop a strong understanding of both service and sales processes to effectively assist customers and provide seamless support across departments.

Qualifications:

• Excellent communication and interpersonal skills.
• Personable and energetic with a strong commitment to customer satisfaction.
• Strong organizational abilities and attention to detail.
• Ability to multitask and handle a high volume of calls.
• Proficient in using scheduling software and other office equipment.
• Customer service experience is preferred.
• Ability to handle payment processing with accuracy and integrity.
• Directly assisting the Service Advisor with administration in Service.

Schedule:

• Monday-Friday 8:30-5:30 CST.