OPS SENIOR CLERK - 79900576

Requisition No: 838422 

Agency: Business and Professional Regulations

Working Title: OPS SENIOR CLERK - 79900576

 Pay Plan: Student/Gradte Assnt

Position Number: 79900576 

Salary:  $15.00 hourly 

Posting Closing Date: 10/10/2024 

Total Compensation Estimator Tool

DIVISION OF SERVICE OPERATIONS

Customer Contact Center
Part Time OPS Senior Clerk
Position Number: 79900576
Hiring Salary: $ 15.00 hourly

** Open Competitive**

Our Organization and Mission:

The Department of Business and Professional Regulation is the agency charged with licensing and regulating various businesses and non-medical professionals in the state of Florida, such as cosmetologists, veterinarians, real estate agents and pari-mutuel wagering facilities. Our mission is to license efficiently, regulate fairly, and we strive to meet this goal in our day-to-day operation. The Division of Service Operations manages the Bureau of Central Intake and Licensure, the one-stop shop for intake of applications and licensing. The division also oversees the Customer Contact Center, which handles all initial interaction conducted via telephone and e-mail.  This is a part time OPS Senior Clerk position in the Customer Contact Center.

 

Your Specific Responsibilities:

Specific job duties include assisting the Training and Research Specialist with preparing and mailing printed materials based on customer requests to the Department.

 

Knowledge, Skills, and Abilities:

• Knowledge of copy machine, fax machine, phone system
• Computer skills including Microsoft Outlook, Word, Excel.
• Ability to communicate effectively verbally and in writing.
• Ability to understand and apply applicable rules, policies and procedures regarding licensure and regulation of professionals, and ensure consumer protection as it relates to the professions regulated by DBPR.

Minimum Requirements: 

• Must have at least one year of customer service experience; and
• Must have at least one year of experience working with computers; and
• Must have experience researching and collecting data; and
• Must have experience preparing written correspondence.

Position Notes:

• This advertisement may be used to fill current and future vacancies.
• This is a part time position, and the selected candidate will be given a permanent work schedule based on operational needs, which may begin as early as 8:00 am and end as late as 5:15 pm.

 

The Benefits of Working for the State of Florida:

 “Working for the State of Florida is more than a pa