ServiceNow System Administrator

About this role:

This role is twofold, the main responsibility is leading Variable Compensation through the ongoing system administration of our ticket management tool, Service Now. Responsibilities will include acting as a subject matter expert for Service Now, partnering with the VC Support Team to identify opportunities for enhancements and bug fixes, writing clear and concise JIRA’s and user stories, assisting with prioritization of our IT resources, and managing each project to the finish line.

In addition to the above, this role will also partner with other System Administrators to facilitate our end of year sales quota setting process, this is done in Anaplan. Responsibilities will be like those outlined for the Service Now tool, however this workload will be less.

What you will do:

• Drive critical requirements discussions, managing dependencies across multiple functional areas
• Elicit and document business and functional requirements using a variety of interview techniques
• Partner with VC, Sales, IT and other business stakeholders to develop, document and optimize processes to effectively support the VC Support Team’s key objectives.
• Transform business requirements into detailed User Stories and clearly defined acceptance criteria that engineers can consume.
• Decompose high-level information into details, abstract up from low-level information to facilitate a general understanding.
• Schedule and lead meetings to identify issues and fixes for projects
• Suggest, implement, and test system and process enhancements as needed
• Participate in data integration and migration solutions
• Participate in UAT testing and deployment
• Develop Service Now and Anaplan model documentation and SOP’s
• Modify existing models as part of a connected solution, optimization, or to incorporate new functionality
• Serve as an architectural SME for large-scale connected planning solutions
• Perform validation and data quality checks on both data imports and exports, research any data inconsistencies, perform root cause analysis and complete full reconciliation to guarantee accuracy
• Understand multiple internal areas of business (Sales, Finance, Territories, etc.) to research, analyze, and resolve potential issues
• Coordinate and complete additional projects as requested, partner with Variable Compensation to administer beginning of year and ongoing new hire quota setting for a global sales force

What you will need:

• Demonstrated experience as a System Administrator
• Experience working in Service Now or other ticketing systems. Service Now and Anaplan model building experience a plus
• Demonstrated knowledge of a formal system implementation methodology, Agile or similar
• Ability to work in both a team and individual contributor environment
• Unwavering professionalism and executive presence
• Excellent written and verbal communication skills
• Innate problem-solving ability, ability to dig deep, persevere, overcome obstacles to solutions/analysis
• Ability to efficiently gather data, perform quantitative and qualitative data analysis, and succinctly communicate analyses in a language understood by business leaders across multiple disciplines within an organization
• Ability to self-prioritize responsibilities, possibly by end goal, result, and manage to completion
• Takes complete ownership in areas of key responsibilities and has a strong desire to be the subject matter expert of your domain
   

Who you are:

• Motivated, high-potential performer, with demonstrated ability to influence others
• Strong communicator with excellent interpersonal skills
• Able to solve complex problems and successfully manage ambiguity and unexpected change, positive outlook in the face of challenges
• Detail oriented and curious
• Teachable and embracing of best practices and feedback as a means of continuous improvement

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportuni