Lending Operations Manager

About this role:

Wells Fargo is seeking a Lending Operations Manager to lead the monetary operations team as part of Unsecured Lending Operations. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Manage the activities of Loan Servicing team responsible for back office monetary transactions for Unsecured Lending.

• Engage stakeholders and internal partners associated with the Lending Operations functional area

• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area

• Participate in the formulation and implementation of new and revised systems, policies, and guidelines

• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies

• Resolve issues regarding performance of a business unit or functional area to ensure business objectives are met

• Interpret and develop procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management

• Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers

• Manage allocation of people and financial resources for Lending Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of Leadership experience

Desired Qualifications:

• Experience supporting monetary activities such as payment support

• Demonstrated experience in driving processes to achieve business goals

• Unsecured Lending Operations experience

• Leadership experience including coaching, training, and mentoring others

• Strong, clear and concise written and oral communication skills

• Experience using Shaw, FDR/Fiserv, Hogan, Payment Processing that includes Account Maintenance process

• Leadership skills including coaching, training, and mentoring

• Ability to identify risk exposures and propose solutions

• Ability to assess current processes/procedures and make recommendations for efficiency

• Ability to track and report, help identify and streamline processes

• Solid conflict management and decision-making skills

Job Expectations:

• This position is not eligible for Visa Sponsorship.

• This position offers a hybrid work schedule

Location:

• 800 S Jordan Creek Parkway, West Des Moines, IA

Required locations for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.

Posting End Date: 

18 Jul 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as maki