Guest Service Agent

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Guest Services Agent!

Purpose for the Position:

To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience.

FEATURED BENEFITS:

*Medical, Dental, Vision, Life and Disability Insurance

*FSA

*Free meal provided by hotel during scheduled shift

*Employee Assistance Program    

*401K and ROTH 401K

*Growth opportunity

*Paid Time Off

*Sick Time Off

Essential Responsibilities:

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate.
• Date-stamps, sorts, and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax, and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill collects payment and makes change for guests.
• May make, confirm, and cancel reservations for guests.
• May post charges such as room, food, liquor, or telephone by hand or machine.
• May make restaurant, transportation, or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or champagne for special guests.
• All other duties as assigned by a manager or supervisor.

Skills and Abilities:

Ability to communicate efficiently

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.