Travel Agent

At Navan our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission!

As a member of the Travel Experience team, you have a great deal of product and destination knowledge and you are passionate about sales and providing a best-in class customer experience. You are a team player who thrives in collaborating, giving and receiving feedback and lifting others up. This is an exciting role where you will have a direct impact on our day to day sales, operations and traveler experience.

 

What You’ll Do:

• Assist our travellers with best-in-class personalized travel service, that requires a great deal of product, destination and system knowledge. 
• Prior to booking, you are making a quick and accurate analysis of the customer's needs.
• Provide information for hotel, flight, car and rail bookings, as needed. 
• Ensure traveller requests are responded to within SLA requirements by easily navigating between mail and phone systems.
• Follow company, and client procedures & policies while providing the best-in-class service to our travellers.
• Provide regular feedback to the First line team to ensure you and your team is working efficiently.
• Participate in team meetings to ensure you are up to date with new product launches, industry updates and exciting team initiatives and programs.  
• Constantly improve your travel industry knowledge in order to continue to set the standard for best-in-class travel service
• Even if you focus on your individual sales goals, you also see the importance of working together in the team and achieving common goals.

 

What We’re Looking For:

• 3+ years of experience as a travel consultant in the travel industry 
• 2+ years of Amadeus GDS experience and LinkOnline are preferred
• Fluent in Swedish and English (mandatory)
• Tech Savvy, being comfortable with online tools and apps
• Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
• You are full of energy, a role model as a committed sales agent and you see opportunities rather than problems
• Being proactive and a professional problem solver is something that comes naturally to you.
• An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries. 
• A skilled communicator with excellent verbal and written communication
• An interest in travel with a basic understanding of world geography

 

Sweden Office Benefits:

• Monthly Performance Bonus
• Pension Plan
• Accident, Life and Health Insurances
• Wellness Stipend
• Learning and Development Stipend
• Collective agreement with “Unionen”
• Special deals and discounts