Assistant Service Advisor - BMW of Raleigh

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

BMW of Raleigh has an outstanding opportunity for an Assistant Service Advisor to join their team and the Holman Family!

Job Duties:

• Welcome customers and ensure they receive prompt, courteous, and effective service

• Interact with customers (in person and via phone) to determine immediate and future service needs and prioritize required services

• Perform a visual inspection of vehicles and ask detailed questions about vehicle performance to accurately assess concerns

• Complete service work orders and clearly explain recommended services and associated costs to customers

• Use a consultative approach to educate customers on vehicle maintenance, services, and product offerings

• Serve as a liaison between technicians and customers to ensure clear communication and efficient service delivery

• Provide administrative support to Service Advisors as needed

• Follow up with service customers when their assigned advisor is unavailable

• Demonstrate excellent customer service aligned with company mission and values

• Continue training alongside experienced advisors to develop the skills necessary to become a successful Service Advisor

• Complete and maintain all required company and dealer training

• Ability to work Saturdays

Education and Qualifications:

• High School Diploma or equivalent required

• Valid driver’s license with a clean driving record and the ability to operate an automobile

• Excellent written and verbal communication skills

• Strong teamwork skills and the ability to work effectively in a collaborative environment

Compensation: $18/hr + commission

#LI-EB1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

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