Lead Director, Commercial Customer Implementations

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

If you’re eager to make a real impact in the health care industry through your own meaningful contributions, explore a role in technology with CVS Health. Our journey calls for technical innovators and data visionaries: come help us pave the way.

At CVS Health, we are driven by a vision to redefine healthcare in America by placing people at the forefront of our efforts. We're seeking a motivated software engineer who shares our commitment to engineering excellence and innovation. As part of our team, you'll have the opportunity to contribute to advancing and modernizing technologies that shape the future of healthcare.

As a Senior Software Engineer at CVS Health, you'll play a crucial role in building and delivering high-quality software that enhances customer experiences. You'll be involved in all phases of software engineering, from requirements analysis to deployment, while adhering to agile software development methodologies. Collaboration is key, as you'll work closely with cross-functional teams to deliver integrated solutions that meet the evolving needs of our business.

As a Lead Director for Commercial Customer Implementations, you will:  

• Lead a team of individuals that are primarily responsible for Customer Commitments (delivering on promises) and Customer Implementations (new business and renewals)

• Provide timely guidance and responses that delight existing plan sponsors and win new business

• Partner with Account Managers, Sales teams, Underwriters, Compliance, various Business areas and Technology Teams including Architecture, Security, and Infrastructure.

• Ability to map solutions / offerings to client/market's demands, develop value proposition & business case.

• Demonstrate leadership and management skills in effectively and actively managing multiple Commercial Customer requests that are concurrent and time bounded.

• Explores new tools, frameworks, and techniques to improve digital solutions and drive innovation within the engineering team.

• Develop and maintain a centralized repository of current state technical capabilities, RFP technical responses, internal and external materials that highlights tech innovation.

• Monitor and report on customer onboarding, Open Enrollment Readiness and Welcome Season updates, post implementation activities including warranty support

• Provide guidance on Customer requested capabilities as outlined in RFP and adhoc requests by coordinating with Technology and Business areas as needed.

• Work collaboratively with cross functional domain/technical teams.

• Innovative mindset with strong conviction for Technology Excellence.

• Keep abreast of technology advances across various lines of business with keenness to cross apply the innovations for other clients.

• Influence the decision making for right reasons and own the outcomes

• Actively manage the engagement and communication channels with Commercial Segment Business leadership (National Accounts, Middle Market, PEO, Joint Ventures etc.)

• Strong Client Interfacing, Stakeholder Management and High Impact Communication skills

As leaders in healthcare, our analytics and engineering teams deliver innovative solutions to business problems by collaborating with cross-functional teams in a dynamic and agile environment. You will be part of a team that values collaboration and encourages innovative thinking at all levels. You will be intellectually challenged to solve problems associated with large scale complex, structured and unstructured data, that will allow you to grow your technical skills and engineering expertise.

Required Qualifications

• 15+ years of experience in software development working on enterprise applications.

• 10+ years of experience working with stakeholders, including Product Management, Engineering, and Cross functional team to solve complex business or technical problems.

• 10+ years of experience in dealing with enrollment, billing, claims, clinical, financial, member and plan sponsor experience

• 5+ years of experience in managing Commercial Customer implementations and sup