Patient Access Rep - POOL

The Patient Access Services Representative provides a range of intake and associated administrative services pertaining to patients being admitted to the hospital and/or treatment facility or receiving outpatient services to include obtaining demographic, insurance, and medical information; collecting co-pays and deposits; scheduling follow-up appointments; and ordering diagnostic tests as directed.

Education Requirements

High School Diploma (Equivalent) 

Associates Degree (Preferred)

Certification & Licensures

None Required 

Job Duties

• Facilitate patient and information flow by directing patients to correct locations, answering incoming telephone calls, and providing administrative support.
• Provide accurate patient, medical, financial, or procedural information to patients or approved outside entities as directed.
• Verify patient insurance, identifies issues, and participates in process improvement initiatives.
• Collect self-pay balances for hospital and clinic patients while providing exceptional customer service.
• Handle outgoing and incoming calls, correspondence, as well as face to face communications with patients.
• Assess the patient's ability to pay.
• Establishing payment arrangements.
• Provide patients with Nashville General Hospital’s financial assistance program information.
• Assist patients with applications for government programs (Medicaid).
• Follow-up to facilitate prompt and accurate resolution of outstanding balances.

Expectations

The ideal Patient Access Services Representative candidate is organized, detail-oriented and shows a demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team.

Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran