Everything would be very different without ArcelorMittal, the world’s leading steel and mining company. Buildings. Vehicles. Home appliances. Technology products. All of them are made of our steel. And our steel is made by you. Working to the highest standards and putting safety first, you can join us to create the steel that tomorrow’s world will be made of.         

                           

We are seeking leaders to help us transform the future of steel, who want to impact the world with innovative ideas, boldness and creativity.

 

For us, people who think differently generate innovative solutions and more creative responses to challenges. Therefore, we value diversity as a source of new perspectives for business and promote an inclusive work environment, in which everyone has the same opportunities for human and professional development.

 

And naturally you expect a fair salary, paid holidays and other benefits. And of course, you are looking for job satisfaction. What else is there? At ArcelorMittal North America the answer is there is a lot more. 

 

Join our team.

 

Who we are looking for: Account Manager, Automotive Sales (Ford Team)

At ArcelorMittal, we are looking for someone to join us at the forefront of the steel industry. As an Automotive Account Manager, you’ll have exciting developmental opportunities to promote some of the most advanced and sustainable steel products, collaborating within a multi-disciplinary team, including Global R&D, and supporting customers on their journey to electrification and carbon neutrality. As part of our Sales team, your contributions will be visible all around you, within the company, and with our strategic automotive customers. As a representative of ArcelorMittal North America, you will support unified customer interactions and contribute to the success of both ArcelorMittal Dofasco and AM/NS Calvert.

 

Ideal candidates enjoy modern, dynamic, supportive work environments and are looking for the freedom to take control of their careers. The account manager supports accounts based on product and/or market segments and is seen as a sales business liaison, advocating for their customers internally while considering internal business goals.

 

 

Location: ArcelorMittal NA Automotive, Detroit Sales Office, Southfield, MI (DSO)

 

Responsibilities

 

• Develops and manages Account Plans for the assigned customer(s) providing customer profile information, and action plans that are consistent with company direction and Sales & Marketing & strategic objectives, and action plans to achieve said objectives.
• Track performance to account sales objectives and other metrics; identify and execute corrective actions and support continuous improvement efforts.
• Develops, builds and maintains customer relationships via regular in-person visits, including entertaining, responding to customer service needs, solicits new business to support sales plan objectives, manages the contract process and communicates customer requirements and expectations.
• Monitor customer satisfaction through delivery and quality metrics, regular feedback, and relationship-enhancing strategies.
• Negotiates day-to-day customer-related issues. Able to interact and influence the customer through the negotiation process on day-to-day items including, but not limited to claims, freight, etc.
• As part of a cross-functional team of commercial, technical, and manufacturing experts, helps drive the organization to achieve strategic and tactical objectives related to profitability, volume requirements, pricing, quality, delivery, service, product development and early-vendor involvement and, when appropriate, supporting AMNA and ArcelorMittal group objectives.
• Regular review and management of OEM required KPI’s and various metrics including scorecard activities ensuring ratings are maintained and are communicated and addressed with the OEM and internal ArcelorMittal OEM team members as appropriate.
• Provide various monthly reports as assigned.
• Assist Customer Service Representatives and Customer Technical Service personnel as necessary with any concerns they may have pertaining to your assigned accounts.
• Functions in a team environment providing backup support to team members and participates in projects and special assignments as required.