Customer Support Specialist

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

General position summary:

Communicate with customers and vendors in order to monitor flow of shipment movement while providing excellent customer service.

Essential Duties & Responsibilities:

• Demonstrate and respond in a timely, professional and courteous manner to all customer inquiries
• Communicate effectively and clearly with all customers, government agencies, and partners
• Effectively handle a high volume of incoming calls and written communications
• Provide accurate and complete information to customers
• Maintain accurate records by documenting all customer interactions into core computer system
• Coordinate offsite services with local agencies in various markets as needed
• Prioritize workload to meet required deadlines
• Build sustainable relationships of trust through open, honest, and interactive communication
• Ability to work overtime                              

Job Skills Required:

• A minimum of 2 years face-to-face or telephonic customer service experience in a metric driven organization required 
• Military and/or transportation industries experience preferred
• Experience in a multi-dimensional role where customer contact is both written and verbal
• Excellent verbal and written customer service and communication skills
• Exceptional ability to identify, analyze, and creatively solve problems
• Ability to multi-task and manage time effectively
• Ability to diffuse confrontation and create a win-win outcome
• Strong phone contact handling skills and active listening
• Ability to respond professionally and effectively to a wide variety of customer personality types
• Self-motivated; works with urgency 

Other Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience:

• High School diploma required; 2 years plus experience in relocation or closely related customer service industry required; highly customer service oriented; and/or equivalent combination of education and experience.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algeb