Field Service Technician IV

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. 

Job Description

The Field Service Technician will be responsible for the full lifecycle support of all Fortna equipment that relates to FORTNA/MHS/SRS products.

• Assessments
• Commissioning
• Installation
• Preventive Maintenance
• Repairs
• Training
• Troubleshooting

ESSENTIAL FUNCTIONS:

Will work efficiently under the guidance of the Field Service Supervisor, Lead, Manager and/or the LPS Service Director for the following tasks:

• Technical expertise and mastery of mechanical / electrical drawings for industrial control systems. Repairs and maintains in accordance with diagrams, sketches, operation manual, and manufacturer’s specifications, machinery, and mechanical equipment, such as engines, pneumatic tools, conveyor systems, production equipment, using hand tools, power tools, end precision-measuring and testing instruments
• Ability to work alone and/or minimal supervision
• Ability to communicate and execute classroom and practical training activities
• Expert mechanical and electrical maintenance and repair skills
• Ability to work as part of a team
• Provide leadership, coaching, and/or mentoring to a subordinate group
• Act as lead or first-level supervisor
• Provide technical support by phone/ PC during non-office hours
• Readily available to go onsite for technical emergencies/ customer support at any time
• Mastery of mechanical and electrical troubleshooting
• Ability to meet deadlines, always.
• Certification in various welding techniques (stick, MiG, and TIG welding) is a plus
• Provides customer service and support for electronic equipment
• Installs calibrate, maintain, and repair all equipment
• Respond to calls for emergency repairs
• Perform work under minimal supervision
• Handle complex issues and problems and refers only the most complex issues to higher-level staff
• Maintain service or maintenance records
• Use manufacturers' service manuals and documentation to provide initial troubleshooting and/or repairs
• May be responsible for maintaining required parts inventory by ordering replacement parts as necessary and conducting inventories as required
• Performs complex technical services at a customer site or in the field
• Installs, adjusts, maintains, and repairs company products.
• Maintains a parts inventory and uses a variety of small tools and follows guidelines or instructions established by the organization.

QUALIFICATIONS:

• Possesses a technical degree or 6 or more years equivalent work experience in lieu of degree.
• Possesses a technical certification in related fields or 6 or more years equivalent work experience in a skilled trade.
• Possess the training and experience to execute all phases of conveyor repair and system installation within the material handling industry
• Strong problem-solving and trouble-shooting skills
• Read and interpret equipment manifests, BOM’s, and mechanical / electrical drawings
• Logically diagnose and determine if a problem is electrical or mechanical in nature and formulate a plan of action.
• Excellent verbal communication skills
• Communicate with individuals under duress in a calm and professional manner
• Diagnose problems using plain language for complex technical terms and concepts in a logical manner, so that the individual on-site can understand and execute requests via verbal input
• Have excellent customer service / interpersonal skills and possess a logical problem-solving mindset.
• Apply common co