Support Specialist, Quality & Regulatory Services

Requisition Number: 69493

 

The company built on breakthroughs. ​  
Join us.​          

                                                                    

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

​Come break through with us.  

As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

Role Purpose

• Responsible for providing front line support for internal and external customers regarding quality and regulatory related inquiries and issues, and act as liaison between customers and other Corning departments and functions.
• Global responsibility for determining when customer change notifications are necessary. Work with plant quality engineers and business managers to gather information to write and send customer change notifications. Responsible for all follow up questions for these notifications. 
• Global responsibility for all aspects of customer Quality Agreements including reviewing, negotiations, confirming legal agreement and signatures, documenting in Quality Management System, and maintaining all customer information and communications. 
• Responsible for supporting the projects and ongoing processes associated with Quality and Regulatory Services (QRS)

Day-to-Day Responsibilities

Project Tasks:

Work with cross functional teams including Scientific Support, Marketing/Communications, Business Operations, Sales, Quality and Regulatory, Customer Service on continuous improvement projects to delight our customers 

 

Key Decision Areas:

Daily priorities as well as timely positive professional communications to external customers, business colleagues and teams,Criteria for Performance Evaluation

Work targets and schedules are met

QRS guidelines and policies are followed, including use of email templates for customer communication

Effectively, positively & professionally interact with internal and external customers

Demonstrates cooperative daily positive interactions with Customer Service, Quality and Regulatory, Supply Chain, Scientific Support, Sales and Business Operations teams regarding distributors and customers’ needs / requests

Able to appropriately determine which inquiries and issues should be escalated, and follow escalation paths as defined by QRS procedures

Experiences/Education - Required

• Bachelor’s degree in science related field or engineering 
• At least 2-4 years of work experience in a customer facing role
• Demonstrated knowledge of quality and regulatory practices strongly encouraged
• Demonstrated capacity for handling time sensitive varying customer requests and prioritizing/escalating tasks accordingly.   
• Skilled in all Microsoft Office applications. Ability to quickly learn and adapt to new systems.
• Customer facing, manufacturing and/or Quality/Regulatory experience in medical device and/or clinical industries.
• Courteous, articulate, and professional oral and written communication skills

Experiences/Education - Desired

• Experience designing and maintaining reports and metrics
• Knowledgeable in use of ETQ, Sharepoint, SalesForce.com and PeopleSoft.
• Passion for innovation, a