Senior Director, Patient Services

At AstraZeneca, we established the Commercial Digital Care Pathway Optimization as part of our commercial Digital Health (cDH) team to accelerate our ability to develop and partner on solutions that elevate the quality of care provided by healthcare professionals, patients, and healthcare systems. Through these efforts, we aim to improve patient outcomes, optimize the value of healthcare experiences, and position the company as a leader in healthcare innovation. By fostering strategic partnerships across markets, institutes, and healthcare providers, we enable richer data collation and use, delivering improved patient care across the world. Our digital health efforts are focused on Oncology, Biopharma, and rare diseases at the global level, allowing us to orchestrate advancements that transform the patient pathway and lead in digital health innovation.

As the Senior Director of Patient Services, you will lead the strategic delivery of AstraZeneca’s digital patient care initiatives, including our disease management platform, with a focus on improving patient outcomes through remote patient monitoring (RPM) and patient support programs (PSP). You will play a pivotal role in positioning AstraZeneca as a leader in patient experience across multiple therapeutic areas and geographies.

What you'll do:

• Strategic Leadership in Patient Services: Deliver and evolve AstraZeneca’s company strategy for RPM and PSPs, ensuring innovative patient engagement and support initiatives.

• Strengthening Strategic Partnerships: Reinforce partnerships with key internal & external collaborators and strategic partners, especially for leading complex therapies, including antibody-drug conjugates (ADC), cellular therapies, and radio conjugates. These advanced modalities will require new critical thinking and enhanced care management pathways, particularly in managing side effects.

• Integration of Digital Health Ecosystem: Establish and maintain a robust partnership framework with digital health partners, driving successful collaborations and ensuring alignment between AstraZeneca and its external partners. This includes leading all aspects of strategic priorities across multimodal digital health solutions.

• Innovative Data Strategy: Collaborate closely with both external partners and internal teams (commercial, medical, and R&D) to optimize data strategies, enabling AstraZeneca to capitalize on emerging technologies. Leverage these partnerships to expand the disease management platform across different therapeutic areas.

• Expansion of Patient Support Programs – CONNECT360: Develop and deploy frameworks to scale patient services across Oncology and Biopharma Units (BBU & OBU). Ensure that patient services evolve in line with innovative treatment modalities such as cellular therapies (CAR-T) and other novel treatment options.

• Efficacy Measurement and Outcome Optimization: Lead the development of metrics and methodologies to measure the impact of RPM, PSP, integrated in the overall digital health solutions. Work with analytics teams to define and implement effective performance metrics that can demonstrate project efficacy and impact on patient outcomes (ie DOT).

• Cross-functional Collaboration: Work hand to hand with the Digital Care Pathway Optimization (DCPO) leadership team members to ensure seamless collaboration and integration of patient services within the broader digital health strategy. This includes close coordination with teams focused on AI, multimodal projects, and partnerships to deliver patient-centric solutions.

• Operational Excellence: Drive operational efficiency and ensure strategic alignment across global and regional teams. Lead efforts to implement platform solutions in health systems, and work on scaling initiatives across key markets and therapeutic areas.

Essential Skills/Experience

• Proven experience in digital healthcare solutions, with a specific focus on patient engagement and support.

• Strong leadership experience in managing partnerships with external digital health companies.

• Demonstrated ability to scale healthcare solutions across multiple geographies and therapeutic areas.

• Experience working within the pharmaceutical industry, particularly in bringing innovative digital solutions to life.

• Strong analytical skills and experience in measuring the impact of digital health projects.

• Ability to navigate complex, multi-functional teams and drive large-scale change within a global organization.

• Highly effective communication and influencing skills across multiple levels and geographies.

• Bachelor degree in science/life sciences and/or MBA/business qualification,