Client Services Associate II (Remote)

Company Description

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been name in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

As the world of work evolves, human capital management must keep pace.  Employers have been seeking scalable, client-focused alternatives with employee self-service functionality.  In response, Experian has brought together the industry’s leading experts to offer the best of the best – a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation.  We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian. We would love you to join us at Experian Employer Services and help us to shape the future of outsourced HR compliance solutions, maximize cost savings, and transform the employee experience for Employer organizations.  

Job Description

Job Description

Do you genuinely like helping people?  Do you have experience in delivering exceptional customer service?  If yes, we would like you on our team! 

Experian is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients around the world. Businesses rely on us to manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction. In our quest to build a team of thought leaders in solving client business needs, we encourage talented and energetic professionals to apply. 

A successful candidate will:

• Demonstrate strong communication skills through active listening to understand the customer’s need.
• Provide exceptional customer care in a fast-paced environment.
• Diagnose, research and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.
• Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met.
• Provide product training to users to ensure our services are used most effectively within the client environment.
• Manage the delivery and implementation of the Experian products and services.
• Conduct product demonstrations to client and potential clients.

Qualifications

Qualifications

• High School Diploma and/or Bachelor's degree in Business Administration or related fields
• 2-3 years Advanced customer service experience
• Excellent English written and oral communications skills
• Strong problem-solving skills
• Advanced organizational skills
• Strong PC/internet skills 
• Mainframe or Access experience is a plus
• Excel Intermediate                            
• Ability to handle multiple tasks and priorities

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above.  Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education.  This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringi