Salesforce Technical Trainer

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Job Category

Employee Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Join our dynamic team as a Technical Instructor - Webinars, focused on delivering exceptional 1:Many customer engagements, empowering individuals and organizations to leverage Salesforce's robust platform effectively. We are looking for a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. You will show customers how to design, code, test, debug, package and deploy, using best practices on the Salesforce or Mulesoft AnyPoint Platform. As a key member of our team, you will play a crucial role in accelerating technical features and cloud adoption, while ensuring high levels of customer satisfaction and success.

Responsibilities:

* Deliver technical, high standard 1:Many customer engagements, tailored to various levels of expertise, including beginner, intermediate, and advanced.
* Answer real-time questions from customers and provide additional resources
* Ability to explain complex features in an easy-to-follow manner
* Ability to demonstrate features and functionality with hands-on demos and exercises
* Held up as a standard of excellence in delivering effective, well-managed and well-facilitated webinars
* Stay current on the latest developments in Salesforce technology, best practices, and integration methodologies
* Action Best Practice Insight including: 
    * Product Education
    * Technical Advice
    * Adoption Guidance
* Accelerate Feature / Cloud Adoption
* Manage Consultative Engagements with Customers
* Drive Guided Success Engagements
* Cross-collaboration with the Product Education team including Content Development, Delivery and Success Guides
* Consistently receive outstanding customer satisfaction scores of 4.7+ (out of 5) 
* Maintain a 70% Utilization Targets

Required Compulsory Qualifications & Skills:

* Bachelor's degree in Computer Science, Information Technology, Engineering or a related field; advanced degree preferred.
* Salesforce Platform Developer I and II and/or Mulesoft Developer certification is required; additional certifications such as Platform App Builder, Platform Developer, Mulesoft Architect or Salesforce Architect certifications are a plus.
* Overall 3+ years of experience with a minimum of 1 years of relevant work experience on Salesforce and/or Mulesoft platform products
* Proven success leading customer-facing presentations and engagements
* Experience with virtual training platforms and tools, such as Zoom or WebEx
* Programming Skills: JavaScript, Java, C#, HTML and CSS, SOQL and SOSL, REST and SOAP APIs, Apex and Visualforce.

Preferred Qualifications & Skills:

* Working knowledge of the overall Salesforce platform suite and applications
* Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution
* Proven ability to manage time and prioritize activities while performing effectively under pressure
* Support Success and Sales Teams to ensure that customer gets maximum value out of the platform 
* Understanding of business analysis, change management, user adoption, release management, and governance

Soft Skills:
COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite
LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
PASSION: Passionate about Customer Success and a great listener
CULTURE: Embodies inclusive culture and a team player that everyone enjoys working with
TRUST: Ability to earn the trust of the customer and live the company’s core values

Accommodations

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