Associate Technical Consultant

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Customer Outcomes Associate Technical Consultant is responsible for configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Associate Technical Consultant is the functional and technical expert in customer engagements.

The role is to help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased. You will learn ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.

The ideal candidate is interested in ServiceNow development and wants to help our client base with their digital transformation capabilities.

• Deliver one or more offerings from our portfolio of Customer Success Programs to our customers remotely
• Assist in preparing all client-facing and internal deliverables that are technology-related
• Assist with identification of process improvement opportunities
• Engage with customers’ requests in our Impact Digital Experience portal
• Learn and demonstrate the product, both standard and tailored to customer needs
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.)
• Develop and maintain strong working relationships with Customer Success Programs staff and Customer Outcomes members
• Assist with the development of new offerings for our portfolio and GTM efforts 

Qualifications

To be successful in this role you have:

• 0-1 years’ experience as part of a professional services organization; or equivalent education/experience
• Passion and curiosity about technology 
• Team player working efficiently in a collaborative environment. 
• Experienced with running projects independently
• Experience working collaboratively 
• Committed to customer satisfaction and reference ability and ensures that actions contribute towards a positive experience by the customer. 
• Prepared to study for and obtain ServiceNow certifications in aligned workflow 
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. 
• Strong personal commitment to quality and customer 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process,