Global Head of Product Insights & Design

Bloomreach helps businesses personalize the customer experience. It leverages the industry's only real-time customer and product data to train advanced AI, which powers personalized marketing, product discovery, content management, and conversational shopping in a single solution.

This AI-driven approach empowers over 1,400 global brands, including Bosch, Puma, and Marks & Spencer, to grow their businesses.With Bloomreach, personalization flows seamlessly across the customer experience. At every point in their journey, customers are connected with the content they want to see and the products they want to buy.

Businesses break the limits of ordinary experiences — and drive measurable growth along the way.

We are seeking an experienced and visionary leader to join our team as the Head of Product Insights & Design reporting directly to the Chief Product Officer (CPO). This role is instrumental in shaping and driving the strategic direction of our Product Design, Research & Insights, and Documentation functions across our diverse product portfolio. Our products span from Marketing Automation to Search & Discovery to Conversational Shopping experiences. The ideal candidate will possess deep expertise in product design, user-centered methodologies, Research & Insights, and documentation management, coupled with a proven track record in building high-performing teams and delivering exceptional user-centric products.Key Responsibilities
Strategic Leadership

• Define and articulate a compelling vision and strategy for Product Insights & Design that aligns with overall business objectives.
• Lead creation of visionary artefacts that guide our customers, partners and employees into the future experience
• Lead the development of comprehensive product roadmaps informed by market analysis, customer Research & Insights, competitive benchmarking, and emerging industry trends.

Team Management & Development

• Build, mentor, and manage a high-performing team comprising product designers, UX researchers, insights analysts, and documentation specialists.
• Foster a collaborative culture emphasizing innovation, continuous learning, user-centricity, and excellence in execution.
• Demonstrated experience leading and working with distributed teams across continents

Product Design & User Experience

• Oversee end-to-end product design processes across web and mobile platforms ensuring exceptional usability, accessibility, visual aesthetics, and brand consistency.
• Champion design thinking methodologies throughout the organization to drive innovative solutions and enhance user experiences.

Research & Insights

• Direct qualitative and quantitative Research & Insights initiatives to deeply understand customer behaviors, needs, preferences, and pain points.
• Translate Research & Insights findings into actionable strategies that inform product decisions across the portfolio.

Documentation

• Lead Docs team lead who owns the creation and maintenance of clear, comprehensive documentation standards for internal teams and external stakeholders.
• Develop persuasive storytelling techniques to effectively communicate design rationale, Research & Insights findings, product strategies, and performance metrics to senior leadership.

Cross-functional Collaboration

• Partner closely with Product Management, Engineering, Marketing, Sales, and Customer Success teams to ensure alignment on product vision, priorities, execution timelines, and go-to-market strategies.
• Facilitate effective communication across teams to proactively resolve conflicts and ensure cohesive delivery of exceptional products.
• Willingness to travel to occasional leadership events and offsites to ensure strategic input is provided in person

Innovation & Industry Trends

• Stay current with the latest developments in AI tools and emerging technologies relevant to Marketing Automation, Search & Discovery systems, Conversational Shopping experiences, Product Design methodologies, and Research & Insights practices.
• Continuously evaluate new tools and frameworks to enhance productivity, innovation capability, user experience quality, and competitive advantage.

Performance Measurement & Optimization

• Define clear success metrics (KPIs) for evaluating product perform