Lead, Product Manager AI Solutions

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role: 

The Lead, Product Manager – AI Solutions will play a critical role in the Enterprise Service Management Office (ESMO), driving the success and evolution of AI-powered capabilities within the ServiceNow platform. Based in Atlanta and reporting to the Manager of Product Management, this role will be part of a collaborative team of product managers focused on delivering intelligent, scalable, and user-centric solutions across the enterprise. 

This role will define and execute product visions and roadmaps for AI-related features on the ESM platform, including Now Assist, Now Assist Skills, AI Agents, agentic workflows, and predictive intelligence. The Lead Product Manager will work closely with business stakeholders to understand specific needs, shape user stories, and ensure that AI solutions are aligned with strategic goals and deliver measurable value. 

As a key liaison between Enterprise Service Management Engineering (ESME), Platform Engineering, and the broader business, this role will ensure that AI capabilities are developed and deployed effectively, with a strong focus on stakeholder engagement, agile delivery, and continuous improvement.  

Your Role Accountabilities: 

Product Strategy & Vision (25%) 

• Define and maintain the strategic vision and roadmap for AI solutions within the ServiceNow platform. 

• Identify opportunities to embed AI across the ESM ecosystem to enhance automation, decision-making, and user experience. 

• Align AI product strategy with enterprise digital transformation goals and evolving business needs. 

• Stay informed on emerging AI trends and ServiceNow innovations to guide product direction. 

Stakeholder Engagement & Business Alignment 

• Engage with business units to understand their challenges and translate them into actionable user stories and product requirements. 

• Act as the primary point of contact for AI-related initiatives, ensuring alignment between ESMO, ESME, and business stakeholders. 

• Facilitate regular feedback loops with stakeholders to validate priorities, share progress, and refine solutions. 

• Champion the value of AI across the organization, promoting adoption and understanding of platform capabilities. 

Agile Product Delivery 

• Collaborate with Platform Engineering to prioritize and refine product backlogs for sprint planning. 

• Ensure timely and high-quality delivery of AI features by participating in agile ceremonies and coordinating across teams. 

• Lead backlog grooming, sprint reviews, and product demos to maintain transparency and momentum. 

• Monitor product performance and user feedback to drive iterative improvements. 

Operational Excellen