Branch Operations Support (Public Benefits Specialist, Entry)

Initial Posting Date:

03/23/2026

Application Deadline:

04/02/2026

Agency:

Department of Human Services

Salary Range:

$3,798 - $4,954

Position Type:

Employee

Position Title:

Branch Operations Support (Public Benefits Specialist, Entry)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! In a state where support should be a right, not a privilege, the Oregon Eligibility Program is breaking down barriers and redefining how we connect individuals to the vital services they deserve.

Summary of Duties

As a Branch Operations Support, you will:

• Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.

• Answer phones with appropriate phone system when covering phones, including answering client’s questions regarding programs and case specific information.

• Input of incoming tasks into database and create working batches.

• Process administrative tasks in One System related to eligibility.

• Explain procedures, including such things as applying for benefits, providing documentation, and requesting grievance or hearings.

• Perform specialized activities requiring independent judgment to make decisions or select a course of action based on laws, rules, policies, and procedures within TANF, SNAP, ERDC, or TA-DVS and medical.

• Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.

Minimum Qualifications

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.).

 OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service.

OR

• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Experience interviewing, obtaining, and evaluating information for customers to gain services.

• Experience navigating computer databases, data entry with attention to detail.

• Experience working in a fast-paced environment with a high level of integrity

• Experience working with individuals of a diverse population and communicating effectively.

• Experience interpre