Client Success Manager - GPO Implementations

Client Success Manager - GPO Implementations 
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Key Responsibilities
•    Project Management
o    Lead end-to-end implementation of GPO services for new and transitioning healthcare clients.
o    Develop and manage detailed project plans, timelines, and deliverables.
o    Coordinate cross-functional teams (Supply Chain, Pharmacy, Finance, IT, Vendors).
•    Contract & Data Integration
o    Oversee item master and formulary conversion to align with GPO contracts.
o    Ensure accurate and timely setup of contract pricing, tiers, and distribution agreements.
o    Validate savings opportunities through benchmarking and cost analysis.
o    Conduct financial analysis as necessary for contract tier optimization.
•    Client Engagement
o    Act as the primary point of contact for clients during implementation.
o    Conduct regular status meetings, provide progress reports, and manage issue resolution.
o    Support client education on GPO model, compliance, and reporting tools.
•    Change Management
o    Guide hospital leadership and supply chain teams through transition from prior GPO.
o    Facilitate adoption of new processes, policies, and compliance requirements.
o    Address barriers to implementation and escalate risks as needed.
•    Performance Tracking
o    Track realized savings against pro forma projections.
o    Provide reporting on compliance, contract utilization, and cost reduction.
o    Transition client to ongoing account management team post-implementation.
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Qualifications
•    Bachelor’s degree in Healthcare Administration, Supply Chain, Business, or related field
•    2+ years of experience in healthcare supply chain, GPO, or implementation/project management.
•    Strong knowledge of hospital purchasing, contracting, and supply chain operations.
•    Excellent communication, relationship-building, and change management skills.
•    Financial analysis experience a plus. 
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Success Profile
•    Strong operator mindset with ability to anticipate client needs.
•    Skilled at balancing savings identification with savings realization.
•    Adept at working across clinical, operational, and executive stakeholders.
•    Demonstrated ability to manage multiple complex projects simultaneously.