Director of Food and Nutrition

We are so glad you are interested in joining Sutter Health!

Organization:

ABSMC-Summit Campus

Position Overview:

Provides administrative leadership to Food Production operations, which may include one or more teams performing related work. Establishes and implements goals, standards and practices that guide and support initiatives while ensuring the delivery of quality service or exceptional customer/employee experiences. Develops and fosters a solid partnership with leaders, work teams and other employees to facilitate and collaborate on initiatives, to resolve operational challenges and/or to improve processes. Works with senior leadership to develop and establish short- and long-term strategic plans that complement system, operating unit or affiliate goals and initiatives, including business, operations, and/or organizational priorities. Sets priorities and allocates resources to align with business objectives and annual plan. Develops and establishes the direction of policies and procedures, and sets a structure for providing a safe and productive work environment. Establishes overall operating and capital budget with input from management team, ensuring financial targets are achieved and variances are addressed timely.

Job Description:

OPERATIONS.
• Provides administrative leadership for Food Production department or program, which may include one or more teams performing related work.
• Establishes and implements goals, standards and practices that guide and support initiatives while ensuring the delivery of quality service or exceptional customer/employee experiences.
• Develops and fosters a solid partnership with leaders, work teams and other employees to facilitate and collaborate on initiatives, to resolve operational challenges and/or to improve processes.
• Develops and establishes the direction of Food Production Services including policies and procedures and sets a structure for providing a safe and productive work environment.
• Ensures protocols are in place to comply with affiliate and operating unit policies and procedures, and regulatory requirements.
• Takes a strategic approach in identifying best practices and standardizing workflows/processes and developing plans of action to implement changes.
• Establishes and communicates priorities and operational objectives to ensure business results are achieved.
• Makes rounds with staff and customers, listening to concerns and issues, conducting service recovery, and ensuring deficiencies are addressed.
• Develops, implements and/or ensures corrective action plans are implemented to address or minimize operational risk.
• Reviews complaints and incidents, responding as appropriate and ensuring improvement plan, if needed, is developed and implemented.
• Directs or leads continuous improvement efforts using Lean or other process improvement methods and concepts.
• Promotes efficient and effective communications between departments and/or business teams to improve and standardize work flows
• Identifies and works to remove barriers that may hinder delivery of services or the achievement of process/productivity improvement and efficiency.
• Develops and maintains a working relationships external peers and/or local/state/federal agencies to facilitate and collaborate on issues resolution.
• Negotiates with external partners, vendors or agencies relating to contracts, services and audits, ensuring terms and conditions follow operating unit and/or system protocols.
• Provides guidance and/or direct intervention in resolving operating challenging or complex situations.
• Keeps leadership informed of operations that may impact the community at-large or require proactive intervention.


STRATEGY/PLANNING.
• Works with senior leadership to develop and establish short- and long-term strategic plans that complement system, operating unit or affiliate goals, including business, operations, and/or organizational priorities.
• Communicates strategic plans to department managers to ensure alignment of goals.
• Sets priorities and allocates resources to align with business objectives and annual plan.
• Leads departmental goal setting process, and provides roadmap for accomplishing goals. Monitors progress, developing action plans to address issues and challenges.
• Communicates affiliate, operating unit and system goals to staff, helping staff understand impact on patients, operations and resources.
• Develops/approves plan of action to address current and future resource needs in order to meet service and/or operational demands and objectives.
• Identifies process improvement opportunities, and ensures action plans short/long term operational objectives.
• Monitors operational trends and recurrent issues, ensuring managers implement appropriate actions to address issues.
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