Assistant Shift Mgr Poker

Position Summary: Responsible for management and supervision of all Poker activities and Team Members on assigned shifts.

Job Title: Asst Shift Manager Poker

Department: Poker             

Reports To: Shift Manager Poker     

FLSA Designation: Exempt

License Type: Key

Target Pay: $75,000 - $95,000

Essential Job Functions:

• Responsible for live and tournament Poker operations of the casino on assigned shifts
• Coordinates duty assignments for the Poker team to ensure fairness, equity, and efficiency
• Manages staffing levels according to business needs
• Prepares and communicates all necessary reports on a daily basis
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations and internal controls
• Safeguards company assets located within the Poker Department
• Communicates and ensures consistent execution of company philosophy and Human Resources policy
• Effectively handles guest disputes while maintaining the integrity and security of the Poker games along with customer satisfaction
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and New York State Gaming Commission regulations and guidelines
• Has discretionary ability to extend complimentary services in accordance with the approved casino comp matrix
• Trains and assists in management of the team in accordance with company and departmental policies, procedures, and programs
• Performs all other duties as assigned

Qualifications:

• Must be 21 years of age or older
• High school diploma or equivalent
• Two years of casino Poker experience preferred, with at least six months in a supervisory role
• Knowledge of all approved poker games and tournaments
• Knowledge of Poker procedures, regulations, and training requirements
• Possess excellent guest service, communication, and interpersonal skills
• Possess the ability to motivate team members through a teamwork approach
• Must have strong leadership skills with a clear focus on guest service and Team Member engagement as a priority
• Ability to comprehend and communicate simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and group situations to Team Members and guests
• Ability to apply common sense understanding to execute detailed but uninvolved written and verbal instructions
• Ability to effectively handle problems involving a few concrete variables in standardized situations
• Ability to work flexible hours including weekends and holidays
• Ability to obtain and maintain all necessary licenses

Working Conditions:

• Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms; stand and/or walk for prolonged period of time.
• Must occasionally lift up to 25 pounds.
• Frequently required to stoop, crouch or kneel.
• Ability to interact with others while maintaining a courteous and positive demeanor.
• Possible exposure to high noise level for extended periods of time.