Oncology/Internal Medicine Client Care Coordinator, AESC

Oncology/Internal Medicine Client Care Coordinator

Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 Emergency Care Veterinary Hospital with 7 different Specialties. The AESC Team is growing, and we are seeking motivated, positive and compassionate individuals to join our team. Our Nursing staff is essential and important to us, just as the care they provide to the pets and clients in our community. We are offering competitive wages, opportunities for professional growth, and a supportive environment with an empathic and positive Management team.

We’re looking for a Client Care Coordinator with a passion for people to join our team! If you’re detail-oriented, compassionate, and thrive in a fast-paced veterinary environment, we want to hear from you!

Position Summary
The Client Care Coordinator will work alongside the assigned department team as liaison to clients to ensure exceptional customer service is provided. As the liaison, facilitate clear communications between clients and the technical staff/doctor by communicating patient status and financial updates, and serve as the direct resource and point of contact for clients that may have any health updates and/or concerns for the assigned department and medical team. 

Compensation:

• $20 - $24 hourly, based on experience

• Full Time
  • Monday to Friday
  • 8:30am – 5:00pm

• Answers all incoming clients calls for assigned department(s) transferred from CSR and facilitates communication, schedules appointments, escalates concerns to staff/DVM as appropriate. Management of department Care Coordinator phone.
• Provide all status/progress updates to clients through outgoing communications (calls, texts, email)
• Prepares and collects consent forms, paperwork and sends deposit link before procedures. 
• Outreaches clients to confirm appointments that are not confirmed through automated processes.
• Audit charges on invoice for accuracy and edits as appropriate with input from technical team.
• Sends estimates and manages correspondence related to estimates. 
• Check out the department appointments and schedule recheck appointments.
• Perform call back calls for recent visits and provide feedback to the department.
• In partnership with the Referral Coordinator, ensure missing records are acquired before visits.
• Reviews visits/procedures from past days and ensures all summaries are complete and sent to rDVM as appropriate.
• Assists with cleaning and turnover of prep area to ensure efficient patient care.
• Management of supplies and inventory associated with assigned department.
• Management of pet status and staff assignments of pets to ensure efficient patient care.
• Ability to apply discounts and refunds in line with Lead CSR functionality.
• Researches cancelled appointments and no shows and outreaches the clients to reschedule/more information.
• Other duties as assigned.

• High school diploma or equivalent.
• At least 1 year of Veterinary office experience required
• Ability to define problems, collect data, and draw valid conclusions.
• Ability to read and interpret documents such as client discharge instructions, financial statements, CSR instructions and procedure manuals. 
• Ability to calculate figures and amounts such as dis