Senior Account Manager - Mid-Market

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Mid-Market Account Manager (MMAM), joining our Sales team.

What you bring

• Proven success in building key customer relationships, including key decision makers and champions to drive successful client outcomes, grow accounts, and drive revenue outcomes
• Demonstrated strong ability and track record in growing existing accounts, driving net new expansion bookings within customer accounts, and identifying upselling/cross-selling opportunities within mid-market or enterprise accounts
• Aptitude and eagerness to form deep senior-level relationships across customer organizations.
• Maintain consistent communication with key customer contacts and advocates on their needs, as well as eliciting feedback on our products and services on how we can improve and support them further.
• Able to create, execute, and adapt proactive client strategies to achieve goals.
• Ability to confidently develop pipeline, forecast outcomes, and provide accurate reporting data.
• Strong knowledge of sales processes.
• Strong background in Account Management is preferable, or related SaaS or platform sales experience.
• Excellent verbal and written communication skills.
• Business fluency in English is essential.
• It's not required to have experience working remotely, but considered a plus.

Key Responsibilities 

• Build and maintain strong relationship with key decision makers and champions to be able to drive sales
• Remain in frequent contact with the customers and build strategic and partnership-based customer relationships.
• Build understanding of clients business and become a strategic partner
• Identify new expansion, upsell, and cross-sell business opportunities and push through the sales motion and cycle.
• Meet and exceed sales quota based on role level and manage the entire sales cycle.
• Present to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions.
• Own the customer relationship and complete the cycle from sale to business completion.
• Generate customer retention initiatives and participate in key strategic events to nurture customer relationships.
• Work with other cross-functional teams to ensure customer success.

Practicals

• You'll report to: Sales Manager, Account Management
• Team: Sales
• Location: AMER
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We