Senior Business Operations Manager

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

 

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

 

We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

 

Your Impact on our Mission:

As a Senior Business Operations Manager on our Ventures team, your mission is to be a key player in the growth of Zocdoc’s business as part of a resourceful, solutions-oriented team who is building Zocdoc’s future products.  You’ll serve as a core member of the organization's cross-functional leadership team, responsible for building a high-performance, high-growth business.

Zocdoc depends on this role to constantly challenge the status quo and strategize new ways we can accelerate our growth. But it doesn’t end with pure strategy.  Once you and the core team prioritize new initiatives, you’ll be responsible for translating those ideas into operational plans the team can execute against, and help teams across the organization break down barriers that stand in their way.

 

You’ll enjoy this role if you… 

• Challenge the status quo in search of ways to improve
• Are a passionate operator, who can bridge the gap between strategy and execution
• Are organized and have the ability to pivot between competing priorities constantly thinking of ways to streamline workflows and improve efficiencies in work
• Enjoy finding simplicity in the most complex problems
• Thrive in entrepreneurial settings where creativity and grit are required
• Are enthusiastic about moving into high visibility role in a fast growing tech company

 

Your day to day is… 

• Sitting on the core cross-functional team of our BizOps organization, which is responsible for driving incremental growth within existing and new specialties
• Ideating, sizing, and prioritizing innovation across all aspects of our specialties to enable them to accelerate and scale
• Translating strategic priorities into thoughtful deployment plans that incorporate operational realities and enable rapid execution across teams
• Identifying and clear obstacles that slow velocity and/or put company objectives at risk
• Serving as the conduit between the BizOps and non-dedicated cross-functional teams (e.g., Analytics, Product Marketing, Legal, Finance, etc)
• Synthesizing a mix of qualitative and quantitative insights into concise, actionable recommendations that can be digested by leaders across the business
• Driving monthly business reviews, including key metrics and opportunities for improvement, in partnership with other key Ventures leaders

 

You’d be successful in this role if you have… 

• 6+ years of work experience in strategy and/or operations roles such as business/revenue/sales operations, product, program management, project management, or expansion
• A proven track record of collaborating across departments and all levels of leadership
• Resourcefulness, nimbleness, and the ability to stay positive under pressure
• Comfort with taking initiative in a constantly-changing work environment 
• The willingness to roll up your sleeves and be resourceful to solve ambiguous challenges
• A well-equipped influencing toolkit that is effective across a diverse range of stakeholders
• Strong interpersonal skills with experience collaborating with internal teams

 

Benefits

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer fund