Inside Sales Specialist - RVAM

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate Inside Sales Specialist within our Aftermarket Sales capability. This position reports to Business Director, Service and Aftermarket and will work in Elkhart, IN.

About the position

As an Inside Sales Specialist in the Aftermarket Sales team, your primary focus will be on proactive outbound communication with unassigned customers to drive incremental sales of the segment products. In addition to reaching out to customers across a region, you will also work collaboratively with the outside sales team providing escalation support to their assigned accounts. You will connect with colleagues in sales, customer experience, service as well as accounting in pursuit of objectives.

Your main responsibilities

• Manage unassigned accounts within the defined region and segment to achieve objectives related to sales, the promotion of strategic programs and profiling.
• Support accounts assigned to outside sales team with issues requiring escalation as an internal champion.
• Engage with customer experience, service, and other functional areas as necessary to address account issues requiring escalation and to support efforts to ensure accounts remain in good standing.
• Educate accounts about the functionality of our B2B eCommerce platform D4B (Dometic for Business) and the opportunity for self-service.
• Utilize sales reporting tools to identify opportunities and guide strategic actions.
• Become technically sound in all product categories and an expert in sales critical feature-benefits.
• Attend and support strategic events such as distributor shows to connect with customers as well as end-consumer events promoting the brand as required.
• Complete other projects as assigned.

What do we offer?

You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

A suitable background would be solid experience within inside sales – as well as the following qualifications and experiences:

• High School diploma or GED is required, post-secondary degree preferred.
• Prior direct sales, either inside or field, is required.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Outstanding communication, both written and verbal.
• Reliable with exceptional attention to detail.
• Knowledge of RV’s and/or experience with RVing is a plus.
• Proficient with MS Excel and willing to learn new software/systems as introduced.
• Ability to work under pressure; manage and prioritize activities.
• Excellent problem-solving skills including creative and logical thinking with great follow up.
• Customer oriented mind set.
• Self-driver, high energy and able to excel in a fast-paced environment.
• Must be able to travel occasionally.

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change, and We walk the talk; these values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things.

Dometic operates with a hybrid policy. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the