NATO Project and Service Manager

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by our clients' critical missions and driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

POSITION OVERVIEW

Under the direction of the Head of Business and Resource Management, the incumbent will lead and support a range of project and service management activities within the Enterprise Services Operations Centre (ESOC). This role involves planning and executing projects in alignment with NATO and NCIA standards, ensuring timely delivery within scope and budget. The incumbent will also provide subject matter expertise in service management, contribute to ISO/IEC 20000 certification efforts, and support the integration of new capabilities into ESOC operations. Strong coordination, documentation, and technical support skills are essential for success in this role.

JOB RESPONSIBILITIES:

Project Management

· Plan, implement and manage assigned projects in accordance with the appropriate NATO regulations and NCIA project management policies and procedures.

· Deliver projects within defined Time, Cost and Quality tolerances;

· Participate in other project management related activities;

· Facilitate and enable the integration of new and/or modernized capabilities within the ESOC;

· Undertake relevant technical support activities.

Service Management

· Provide Subject Matter Expertise (SME) to support ESOC Service Management and its integration with the NCIA Service Management System.

· Create, coordinate and publish relevant documentation ensuring its integration/reference with the existing documents, as required.

· Support the ESOC ISO/IEC 20000 certification effort by coordinating the successful execution of all related activities at all stages.

· Assist in all the day-to-day activities associated with the ESOC service management tasks and initiatives.

 

Required Qualifications:

· The candidate must have a currently active NATO SECRET security clearance

· A Bachelor's degree at a nationally recognized / certified University in a related discipline.

· Proven experience of at least 8 years in Project Management;

· Proven experience of at least 5 years in Service Management practices with particular emphasis to Service Transition, Service Operation and Continual Service Improvement;

· A recognised and still valid Project Management certification, such as PRINCE 2 or similar;

· A recognised and still valid Service Management certification, such as ITIL or ISO/IEC 20000;

· Demonstrable knowledge of and experience using Service Now;

· Knowledge of configuration management concepts, system life cycle management and quality management;

· Knowledge and experience in Project Management tools;

· Experience in successfully leading multi-functional teams as a self-motivated decision maker, anticipating risks, taking initiative and acting as a Change Champion;

· Experience in developing and managing KPI's and metrics;

· Experience in business planning, preparation and production of budget submissions;

· Due to the sensitivity of the work, he/she must possess an unequivocal level of trust and discretion;

· Demonstrated capacity to exercise strong judgement in advising unit leadership, setting priorities, and executing requirements;

· Advanced skills with Microsoft Excel;

· Knowledge of and experience in using financial tools (such as Oracle, SAP, etc...);

· Prior experience of working in an international environment comprising both military and civilian elements.

· Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills.

· Knowledge of NATO responsibilities and organization, including ACO and ACT.

 

DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and educational reimbursement. The DEFTEC team comprises professionals who make a difference daily in crucial national security missions. Our leadership knows that this happens by employing a diverse team that is well cared for. Our top priority is our employees, making DEFTEC an ideal workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please get in touch with HR@deftec.com if you require reasonable accommodations.

DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocain