Director, Sportsbook Operational Excellence

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE POSITION
Our roster has an opening with your name on it

We’re looking for an operations-minded leader to drive our charge towards smarter, faster, and more efficient ways of working. In this role, you’ll own operational efficiency across the Sportsbook – turning analytical insights into real savings, driving disciplined control over Cost of Sales line items, and transforming how our ops teams function day-to-day. You’ll lead a team laser-focused on optimizing core processes across payments, fraud, risk, service, and more – clearing friction, inefficiencies, and finding better ways to win. From strategic cost-of-sales decisions to AI-powered process re-designs, you’ll push the business toward scalable, tech-enabled solutions that will drive measurable impact and unlock long-term value. If you’re obsessed with impact, efficiency, and making great teams even better – this role is for you.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Own Operational Efficiency & Cost Discipline for the Sportsbook
  • Lead the Operational Efficiency team – a team focused on reducing cost, streamlining processes, and optimizing how core operational functions perform across the business
  • Partner closely with the Value Optimization team to translate analytical insights into action – prioritizing and executing on savings opportunities across cost-of-sales drivers like payments, bad debt, fraud, and customer service
  • Identify friction points, dead ends, and inefficiencies in current processes that impact our customers - then fix them, hands-on and cross-functionally
  • Apply strategic thinking and commercial rigor to deliver bottom-line impact, not just incremental change
  • Serve as the go-to driver for disciplined cost control, sustainable savings, and smarter operating performance across the business
• Elevate Ops Team Performance & Ways of Working
  • Redesign how ops-facing teams (e.g., service, payments, risk) operate – improving clarity, accountability, and day-to-day execution for our Sportsbook customers
  • Be the Sportsbook thought partner for our Customer Operations leadership team
  • Identify and resolve operational friction – dead ends, workarounds, or slow handoffs that drag down team impact
• Drive Smarter, Tech-Enabled Operations Across the Sportsbook
  • Look across the Sportsbook business to identify high-impact opportunities to streamline work, reduce cost, and improve execution
  • Partner cross-functionally to apply AI, automation, or better tooling where manual effort or inefficiencies exist
  • Push the business to adopt scalable, tech-enabled solutions that free up time and resources
  • Champion a culture of continuous improvement – bringing structure and urgency to how we identify and solve operational problems

THE STATS
What we're looking for in our next teammate

• Bachelor’s degree required
• Minimum of 8 years of professional experience plus 3 years management experience
• An energizing and emphatic leader that is passionate and effective at building and developing high performing teams.
• Expansive & Strategic thinker with a strong track record of innovation & delivering growth
• Exceptional communicator and influencer with strong executive presence. Has the skills to inspire & lead.
• Strong project management skills